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Thailand
2017 (8 Years)
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Upbit, a prominent cryptocurrency exchange, was established in 2017 by Dunamu, a South Korean fintech company. Its launch on October 24, 2017, was facilitated by a strategic partnership with the American exchange, Bittrex. This collaboration significantly contributed to Upbit's early success and broad cryptocurrency offering. Sirgoo Lee leads Dunamu as CEO, while Chi-hyung Song serves as chairman. The exchange stands out for being the first cryptocurrency platform globally to receive certifications from the Korea Internet and Security Agency for Information Security Management System (ISMS) and the International Organization for Standardization (ISO) for information security (ISO 27001), cloud security (ISO 27017), and cloud privacy (ISO 27018). These certifications highlight Upbit's commitment to robust security protocols and data protection.
Upbit's core offering centers around cryptocurrency trading. It boasts a diverse selection of over 200 cryptocurrency trading pairs, primarily facilitated through its ongoing partnership with Bittrex. Currently, the exchange exclusively supports the South Korean Won (KRW) as its fiat currency, enabling deposits and withdrawals via South Korean bank accounts. This limited fiat currency support significantly restricts its accessibility for international users.
Beyond its core trading functionality, Upbit offers several supplementary services designed to enhance user experience and security. Customer support is a notable strength, with various contact channels available, including email, telephone, and KakaoTalk (a popular South Korean messaging app). The exchange is recognized for its responsive and helpful customer support team, along with a comprehensive FAQ section addressing common queries. Furthermore, Upbit provides user-friendly mobile applications developed by leading South Korean firms, known for their robust security and seamless functionality. These apps enhance accessibility and trading convenience for users on the go.
Upbit's success is largely attributed to its high trading volumes. Within approximately two months of its launch, it quickly rose to become a leading global cryptocurrency exchange based on 24-hour trading volume. This remarkable achievement reflects its popularity and the trust it has garnered among traders. A key feature contributing to user confidence is its robust security measures. Users must authenticate their accounts using official government-issued identification, and two-factor authentication (2FA) is mandatory for enhanced protection. Furthermore, Upbit leverages the security expertise of BitGo, a renowned provider of multi-signature wallets, to safeguard user funds in their online wallets.
Upbit offers multiple channels for customer support, prioritizing quick response times to address user inquiries. These channels include email and telephone support, providing users with different options to contact the exchange directly. Leveraging its South Korean market presence, Upbit also offers support via KakaoTalk, ensuring readily accessible assistance to its primary user base. It’s important to note that Upbit lacks physical branch locations, operating exclusively online. While primarily available in Korean, the website offers Google Translate functionality to improve accessibility for non-Korean speakers. Specific service hours aren't explicitly defined, but the company’s reputation underscores its commitment to providing timely and efficient support.
Upbit's strengths lie in its high trading volume, strong security features, and extensive cryptocurrency selection. These attributes make it an attractive option for traders based in South Korea, particularly given its integration with Kakao Corp. and its focus on the domestic market. However, its limitations, namely its geo-specific focus and limited language support, significantly hinder its appeal for international users, including those in Thailand. The value proposition of Upbit is highly context-dependent and primarily beneficial to South Korean cryptocurrency traders.
Q: Is Upbit available in Thailand?
A: While Upbit doesn't explicitly mention availability in Thailand, it primarily operates in South Korea and has expanded to other Southeast Asian countries such as Singapore and Indonesia. Access for Thai users may be limited, and the official availability should be verified on Upbit’s website.
Q: What are the security measures of Upbit?
A: Upbit prioritizes security with measures like 2-Factor Authentication (2FA) and the utilization of BitGo's multi-signature wallets. The platform also mandates the use of legally recognized identification documents for user verification.
Q: How can I contact Upbit customer support?
A: Upbit provides customer support through email, telephone, and KakaoTalk, a popular South Korean messaging app. They also have a comprehensive FAQ section on their website to address common user issues.
[1] https://en.wikipedia.org/wiki/Upbit
[3] https://www.financemagnates.com/cryptocurrency/education-centre/everything-need-know-upbit/
[5] https://www.fxempire.com/crypto/exchange/upbit/review
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