Ticker

Ticker Insurance Review

This comprehensive review delves into Ticker Insurance, a leading provider of telematics insurance in the UK. We'll examine its history, products, pricing, customer service, and overall value proposition to help you determine if it's the right choice for your insurance needs.

Overview

Year of Establishment and Background Story

Ticker Insurance, founded in 2019 [1], has rapidly gained traction in the UK insurance market. Its innovative approach to car insurance, leveraging telematics technology, has resonated with a significant portion of drivers. The company's focus on personalized pricing and exceptional customer service has been instrumental in its success.

Key Milestones in the Company’s History and Growth

A key milestone for Ticker is surpassing 200,000 insured drivers using its connected motor policy [1]. This impressive figure underscores the company's growing market share and the increasing acceptance of telematics-based insurance solutions.

Regulatory Compliance and Licenses

Ticker operates with full regulatory compliance. It's an Appointed Representative (AR) of Davies MGA Services Limited, authorized and regulated by the Financial Conduct Authority (FCA) under firm reference number 597301. Ticker Limited itself is also registered with the FCA under firm reference number 824290 [2]. Furthermore, Ticker adheres to the UK's stringent data protection laws, holding registration number ZA444561 as a data controller [2]. This commitment to transparency and regulatory adherence provides customers with peace of mind.

Insurance Products and Services

Main Insurance Products

Ticker primarily offers telematics or "black box" insurance, a modern approach that uses a device in your car to track your driving habits. This data-driven approach allows for more accurate risk assessment and, consequently, potentially more affordable premiums for responsible drivers. The company caters to various driver profiles, including new and young drivers, low-mileage drivers, van drivers, and even drivers with convictions [1][3]. This broad range of offerings ensures that Ticker can cater to a wide spectrum of the driving population.

Coverage Options and Policy Details

Ticker offers customizable policies. The "Drive When You Like – No Curfew" option provides flexibility, while standard coverage includes protection for standard audio equipment, uninsured driver coverage, and key cover for lost or stolen keys [3]. This comprehensive coverage aims to provide a safety net for various potential scenarios.

Beyond the core insurance coverage, Ticker offers add-on services for enhanced protection. These include various RAC Roadside and Recovery packages ranging from basic roadside assistance (£45) to comprehensive packages including replacement car hire and legal cover [3]. These supplementary services provide added value and peace of mind.

Additional Services

Ticker enhances the customer experience with robust support services. Customers can access assistance through phone, email, and live chat [1][5]. The user-friendly Ticker app further streamlines policy management and claim reporting, ensuring easy access to necessary information and support [1][5]. The accessibility and convenience of these support channels underscore Ticker's commitment to customer satisfaction.

Premiums and Pricing

Pricing Structure

Ticker's pricing is dynamic, adjusting based on individual driver data gathered through the telematics device. This personalized approach reflects the principle of rewarding safe driving habits. The company leverages over 15 years of experience with connected insurance to offer potentially lower premiums for responsible drivers [1]. Although specific price comparisons aren't readily available, the emphasis on affordability for good drivers is a key selling point.

Discounts and Special Offers

While specific discounts aren't explicitly listed, the customizable nature of Ticker's policies implies the potential for tailored pricing based on individual risk profiles [1][3]. It's advisable to check the Ticker website for any ongoing promotions or limited-time offers [1]. Flexibility in pricing is implied, suggesting potential for discounts based on factors like driving history and mileage.

Customer Service and Support

Contact Methods

Ticker provides multiple avenues for customer support, ensuring ease of access for assistance. Customers can reach out via phone, email, and live chat [1][5]. The dedicated Ticker app offers another convenient channel for policy management and inquiries [1][5]. This multi-channel approach caters to various customer preferences and ensures quick access to support.

Availability of 24/7 Support and Multilingual Assistance

While not offering 24/7 support, Ticker provides ample support hours. For policies initiated before November 4th, 2023, support is available Monday to Saturday, 9 am to 5 pm, with email support outside these hours [5]. For policies starting from November 4th, 2023, the support hours are Monday to Friday, 8:30 am to 5:30 pm [5]. Information on multilingual support isn't provided in the available sources.

Pros and Cons of Ticker Insurance

Pros

Ticker boasts several advantages. Its competitive premiums, combined with comprehensive coverage, are attractive to many drivers [1][3]. The company's reputation for excellent customer service further strengthens its appeal [1]. The tailored products address the specific needs of diverse driver profiles, making it a versatile option for a wide range of individuals.

Beyond the core insurance offerings, Ticker's commitment to employee wellbeing and community engagement are notable. Its sponsorship of RoadSafe demonstrates a dedication to promoting safer driving practices [1]. This commitment to broader societal benefit sets Ticker apart.

Cons

Based on the available information, no significant drawbacks are immediately apparent. However, individual experiences can vary. Thorough research and consideration of personal needs are essential before choosing any insurance provider. It's recommended to read customer reviews and compare offers from different companies.

Conclusion

Summary of the Main Points Covered in the Review

Ticker Insurance offers a compelling blend of competitive pricing, comprehensive coverage, and excellent customer support. It leverages telematics technology to personalize pricing and provide tailored insurance solutions. The company's strong regulatory compliance and commitment to data protection further enhance its credibility.

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

Ticker's insurance offerings are particularly well-suited for new and young drivers, low-mileage drivers, van drivers, and drivers with convictions. Individuals seeking competitive premiums and comprehensive coverage, along with a high level of customer service, will likely find Ticker a suitable choice. Drivers who value data-driven, personalized insurance solutions will appreciate Ticker's approach.

Frequently Asked Questions about Ticker Insurance

Answers to Common Questions about the Company’s Policies, Claims Process, and More

How Does Connected Insurance Work? Connected insurance utilizes a telematics device installed in your vehicle to monitor your driving behavior. This data informs a more accurate assessment of risk, potentially leading to lower premiums for safe drivers [1].

What Happens If I Need to Make Changes to My Policy? Policy modifications can be easily handled through the Ticker app [3]. Renewal quotes are also conveniently delivered through the app, simplifying the renewal process [3].

How Do I Report a Claim? Claims should be reported within 24 hours for a potential £150 reduction in excess [5]. Contact the claims team, who can assist with new or ongoing claims [5].

References

[1] https://www.ticker.co.uk/about

[2] https://www.ticker.co.uk/privacy-notice

[3] https://www.ticker.co.uk/car-insurance

[4] https://www.ticker.co.uk/faqs

[5] https://www.ticker.co.uk/contact