Frequently Asked Questions About TrustScore 2.0 (FAQ)

TrustScore 2.0 is a financial company trustworthiness assessment system developed by TrustFinance.
This article is prepared to answer frequently asked questions from users, companies, and the media, providing a clear understanding of TrustScore 2.0's role, scope, and operating principles.

What is TrustScore 2.0?

What is TrustScore 2.0?
TrustScore 2.0 is a system for calculating the trustworthiness score of financial companies on the TrustFinance platform, utilizing data from verified user reviews and information on legal compliance, security, and regulation to reflect the company's level of trustworthiness and risk at that time.

How does TrustScore 2.0 differ from the previous system?
TrustScore 2.0 is an upgrade to the previous assessment structure, systematically increasing the weight given to licenses and security measures, reducing bias from a small number of reviews, and expanding the score scale from 5 points to 100 points for a clearer indication of trustworthiness.

Questions about Scores and Calculation

What is TrustScore 2.0 calculated from?
TrustScore 2.0 is assessed based on two main components:

• Verified user reviews (60%)
• Licenses, regulatory status, and security measures (40%)

Does a TrustScore indicate whether a company is good or bad?
No, TrustScore does not determine if a company is "good" or "bad." Instead, it reflects the company's level of trustworthiness and risk based on verifiable data, helping users make more informed decisions.

Why might a company with many reviews not receive a high score?
Because TrustScore 2.0 prioritizes the quality and reliability of reviews, not just quantity, and also considers licensing and security factors. Therefore, a large number of reviews alone does not guarantee a high score.

Can TrustScore change?
Yes, TrustScore can change based on the latest information, such as new reviews, license status, or compliance updates, to ensure the score reflects the company's current status as accurately as possible.

Questions about User Reviews

Whose reviews does TrustScore use?
TrustScore uses reviews from real users whose identities and connection to the reviewed company have been verified. Reviews that do not pass verification will not be included in the score calculation.

How does TrustFinance prevent review manipulation?
TrustFinance employs identity verification processes, content moderation, and analysis of unusual review patterns to mitigate the impact of review manipulation or reviews that do not reflect genuine user experiences.

Do old reviews affect the score?
Older reviews are still considered, but newer reviews carry more weight to ensure the score reflects current user experiences.

Questions about Licenses and Regulations

How does TrustScore verify company licenses?
TrustFinance verifies license status from public information and reliable sources, considering the operational status, license type, and relevant regulatory bodies.

What happens if a company does not have a license?
Companies without a license or with an unclear legal status will receive a lower LicenseScore, reflecting legal risks that users should consider.

Is TrustScore an endorsement from regulatory bodies?
No, TrustScore is an assessment system by TrustFinance, not an endorsement from regulatory bodies, and it is not investment advice.

Questions for Companies and Business Partners

Can companies request to amend or adjust their TrustScore?
Companies cannot directly request to "amend the score," but they can update license information, improve security measures, and respond to user reviews. The score will automatically reflect new information.

Can companies use TrustScore in marketing communications?
Companies can display TrustScore and related information according to TrustFinance's usage guidelines, provided that it is not communicated as an endorsement or a guarantee of financial outcomes.

Can TrustScore be used as an industry standard?
TrustFinance developed TrustScore 2.0 as a transparent and verifiable framework for assessing trustworthiness, allowing both users and companies to use it as supplementary information for decision-making, not as a mandate or legal requirement.

Questions about Scope and Limitations

What types of companies does TrustScore cover?
TrustScore applies to various types of financial companies, such as brokers, investment platforms, FinTech companies, and other financial service providers, based on the information available on the platform.

Does TrustScore guarantee company security?
No, TrustScore cannot guarantee security or financial outcomes, but it helps users understand risks and trustworthiness based on verifiable data.

Summary

TrustScore 2.0 is designed as a decision-making tool.
It is not investment advice or an endorsement from regulatory bodies.
Understanding the origin and scope of TrustScore will help users and companies utilize the score appropriately and to its maximum benefit.

Note
TrustScore is a decision-making tool.
It is not investment advice, nor is it an endorsement from regulatory bodies.