The Financial Ombudsman Service is a free and impartial dispute resolution authority established by the UK Parliament. Its mission is to resolve individual disputes between consumers and financial businesses fairly and with minimum formality. It covers a wide range of financial products and services, including banking, insurance, mortgages, investments, and pensions. When a complaint cannot be resolved directly with the financial business, the consumer can refer their case to the Ombudsman, whose decisions are binding on the business if the consumer accepts them.

Founded in

United Kingdom