United American Health insurance

United American Health Insurance Review

United American Insurance Company, founded in 1947 by C.L. Dunlap, is a significant player in the US insurance market. A wholly-owned subsidiary of Globe Life Inc., it specializes in life, health, and Medicare insurance, holding licenses to operate in 49 states (operating in New York through Globe Life Insurance Company of New York). This comprehensive review delves into the company's history, product offerings, customer service, and overall reputation to provide a clear and informed perspective for potential customers.

Overview

Year of Establishment and Background Story

Established in 1947 in Texas, United American initially focused on providing individual life, health, and accident insurance. Its journey reflects the evolution of the US insurance landscape, adapting to changing demographics and regulatory environments. The company's dedication to providing reliable and comprehensive insurance solutions has been a cornerstone of its success.

Key Milestones in the Company’s History and Growth

Several key milestones mark United American's growth trajectory: The launch of its Medicare Supplement program in 1966, shortly after Medicare's enactment, showcased its foresight and commitment to serving a growing segment of the population. Achieving an A+ (Superior) Financial Strength Rating from A.M. Best in 1990 solidified its reputation for financial stability. The acquisition by Torchmark Corporation in 1993 and its subsequent renaming to Globe Life, Inc. in 2013 highlight its strategic evolution and expansion.

Regulatory Compliance and Licenses

Details on Licenses and Certifications Obtained

United American maintains its operational legitimacy through a robust licensing structure. Licensed as a life and health insurance company in 49 states, it operates under Globe Life Insurance Company of New York within New York state. This extensive licensing demonstrates a commitment to legal compliance and broad accessibility across the US. Furthermore, its consistent A+ accreditation from the Better Business Bureau (BBB) since 1952 underscores a long-standing dedication to ethical business practices and customer satisfaction.

Insurance Products and Services

Main Insurance Products

United American offers a diverse range of insurance products catering to individual and group needs: Life insurance, encompassing both individual and group policies, provides financial security for families and businesses. The company's expertise lies in supplemental health insurance, particularly Medicare Supplement insurance and Part D prescription drug coverage. This focus on seniors reflects a commitment to meeting the specific health insurance needs of this growing demographic. In addition, United American offers customized group retiree health plans designed to complement Medicare benefits for retired employees and their spouses, showcasing a commitment to long-term employee care.

Coverage Options and Policy Details

United American's Medicare Supplement plans offer a spectrum of coverage options to suit individual preferences and budgetary considerations. These options typically include various levels of coverage for deductibles, coinsurance, and co-pays, allowing individuals to tailor their plan to their specific needs and risk tolerance. Similarly, its group retiree health plans provide customizable solutions for employers and unions, allowing them to manage post-retirement health care costs efficiently while providing comprehensive coverage for their retirees.

Additional Services

Beyond core insurance products, United American provides comprehensive administrative support for managing benefits and claims. This includes streamlined processes for claims submission and resolution, minimizing inconvenience for policyholders. Although not explicitly advertised, the company's long-standing reputation and financial strength suggest a possibility of offering financial advisory services, though this requires further investigation.

Premiums and Pricing

Pricing Structure

While specific premium rates aren't publicly available, United American's premiums are generally considered competitive, reflecting its strong financial position and stable operational performance. The lack of publicly available pricing details necessitates direct contact with the company for personalized quotes based on individual circumstances.

Comparative Analysis with Industry Averages

Direct comparison with industry averages requires more extensive market research beyond the scope of this review. However, United American's consistent high financial strength ratings from reputable agencies suggest that its pricing is competitive within the industry.

Discounts and Special Offers

Information regarding discounts and special offers is limited in publicly available sources. While multi-policy discounts and loyalty rewards programs are common in the insurance industry, their availability with United American needs confirmation through direct communication with the company. Potential customers should inquire about any available discounts during the application process.

Customer Service and Support

Contact Methods

United American provides multiple customer service channels for convenient access: A toll-free phone number (800-331-2512) is operational from Monday to Friday, 7:30 AM to 5:00 PM Central Time. Email support is also available, though specific email addresses are not readily accessible through public sources. Furthermore, an online eService Center allows 24/7 access to account management and policy information.

Availability of 24/7 Support and Multilingual Assistance

Currently, 24/7 support is not offered. Customer service hours are limited to weekdays during business hours. Similarly, information on multilingual assistance is not publicly available, suggesting that support is primarily provided in English.

Pros and Cons of United American Health Insurance

Pros

Several advantages make United American an attractive choice for many: Its superior financial strength ratings provide assurance of claim payment capability. It offers comprehensive coverage through its various products, catering to a wide range of insurance needs. The company's long history and A+ BBB rating establish a strong foundation of customer trust and satisfaction.

Cons

Despite its positive aspects, some potential drawbacks exist: While holding a high BBB rating, a review of the BBB website reveals a number of complaints filed against the company over the past several years. Limited information on discounts and special offers might deter some price-conscious customers. The lack of 24/7 customer support and multilingual options may also limit accessibility for certain customer segments.

Conclusion

Summary of the Main Points Covered in the Review

United American Insurance Company boasts a strong history dating back to 1947, marked by consistent growth and the introduction of key products like Medicare Supplement plans. Its strong regulatory compliance, including licensing in 49 states and BBB accreditation, inspires confidence. While offering various customer service channels, 24/7 support and multilingual capabilities are currently absent.

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

United American's offerings are particularly well-suited for seniors and retirees seeking comprehensive Medicare Supplement and retiree health plans. Employers and union groups seeking customized group retiree health plans would also benefit from the company's expertise and flexible options.

Frequently Asked Questions about United American Health Insurance

Answers to Common Questions About the Company’s Policies, Claims Process, and More

How can I access my policy information? Policy information is readily available through the eService Center, requiring a policy number, the insured's name, and date of birth. How do I file a claim? The company’s website provides a dedicated section outlining the claims filing process, including required forms and documentation. This information is clearly accessible to streamline the claims process.

References

[1] https://www2.unitedamerican.com/about

[2] https://www.dnb.com/business-directory/company-profiles.united_american_insurance_company.e69b31364ea31fcfb1a4d896b99b193d.html

[3] https://www2.unitedamerican.com/group-insurance-products

[4] https://www.bbb.org/us/tx/mckinney/profile/insurance-companies/united-american-insurance-company-0875-90715687

[5] https://www2.unitedamerican.com/contact