Simply Business

Simply Business Insurance Review

Brief Introduction and Overview of the Company

Simply Business is a leading digital insurance broker and agency specializing in providing tailored insurance solutions for small businesses and self-employed individuals in the UK and beyond. Established in 2005, the company has experienced remarkable growth, securing its position as one of the UK's largest business insurance providers. Their commitment to digital innovation and customer-centric service has enabled them to help over three million small businesses find the right protection to safeguard their operations and future.

Key Highlights of the Company’s Market Position and Reputation

Simply Business boasts an impressive track record of achievements and accolades, further solidifying its reputation within the insurance industry. These key highlights underscore its commitment to excellence and customer satisfaction:

• Certifications and Awards: The company's dedication to social responsibility is evidenced by its B Corp certification. This prestigious certification recognizes Simply Business's commitment to meeting high standards of social and environmental performance, accountability, and transparency. Adding to its accolades, the company was recognized as the #1 Best Company to Work For by the Sunday Times in 2015 and 2016, demonstrating a positive and supportive work environment. Furthermore, Simply Business clinched the coveted Broker of the Year award at the Commercial Insurance Awards in 2019, highlighting its industry leadership and expertise.
• Global Presence: By 2022, Simply Business had expanded its reach to serve over 900,000 customers globally, demonstrating the scalability and appeal of its services to a wide range of businesses across international markets.
• Acquisitions and Partnerships: The acquisition of Simply Business by The Travelers Companies in August 2017 for approximately $490 million marked a significant milestone, signifying investor confidence in the company's future potential and market leadership.

Overview

Year of Establishment and Background Story

Simply Business officially launched in 2005, pioneering an online approach to business insurance brokerage. The company's founding was driven by a vision to simplify the often-complex process of obtaining suitable insurance for small businesses, providing a user-friendly and efficient platform. Founded by Brad Liebmann, the company has steadily expanded its operations, establishing offices in both the UK and Boston, further demonstrating its commitment to reaching a broader customer base.

Key Milestones in the Company’s History and Growth

The journey of Simply Business is marked by key milestones that have shaped its evolution into a leading insurance provider:

• Management Buy-Out (2013): A management buy-out backed by AnaCap Financial Partners signified a crucial step in the company's growth trajectory, empowering its leadership team to drive further expansion and innovation.
• Sale to Aquiline Capital Partners (2015): The subsequent sale of AnaCap's stake to Aquiline Capital Partners for £120 million showcased the company's increasing market value and attracted significant investment.
• US Expansion (2016): The strategic launch of its first US office in December 2016 cemented Simply Business's ambition to establish a global presence and serve a wider international market.

Regulatory Compliance and Licenses

Details on Licenses and Certifications Obtained

Simply Business operates under stringent regulatory frameworks, ensuring adherence to industry standards and compliance with relevant customer protection laws. Its commitment to ethical and responsible business practices is demonstrated by its:

• B Corp Certification: The B Corp certification underscores Simply Business's dedication to social and environmental responsibility, ensuring that its operations align with ethical and sustainable principles.
• Regulatory Compliance: The company maintains compliance with all necessary regulatory requirements, providing clients with confidence in its operations and commitment to transparency.

Insurance Products and Services

Main Insurance Products

Types of Insurance Offered

Simply Business offers a diverse range of insurance products designed to cater to the specific needs of different businesses:

• Business Insurance: A comprehensive suite of business insurance products, including public liability insurance (protecting against claims of injury or damage caused to third parties), employers' liability insurance (covering claims arising from employee injuries at work), and product liability insurance (protecting against claims related to defective products).
• Landlord Insurance: Specialized insurance designed to protect landlords and their rental properties against various risks, including property damage, tenant liability, and legal expenses.

Coverage Options and Policy Details

Simply Business prioritizes customization, offering policies tailored to meet the unique requirements of individual businesses. This ensures that clients receive the precise level of coverage they need, without unnecessary expenses. The company's focus on a fast and supportive claims service ensures a smooth process, providing clients with timely assistance and minimizing disruption to their operations.

Additional Services

Other Services Provided

Beyond core insurance products, Simply Business emphasizes customer support and potentially offers related services to enhance the overall customer experience. These may include:

• Claims Assistance: Simply Business provides comprehensive support throughout the claims process, guiding customers through each step and providing timely assistance to resolve issues efficiently.
• Financial Advisory (Potential): Given its focus on financial services for businesses, Simply Business might offer supplementary financial advisory services to help clients manage their financial risks effectively. Further investigation is required to confirm this.

Premiums and Pricing

Pricing Structure

Overview of Premium Rates for Different Types of Insurance

Simply Business maintains a reputation for competitive premium rates, providing affordable insurance solutions for small businesses. The actual premiums vary depending on the type of insurance, coverage level, business specifics, and other relevant factors. Getting a quote on their website is the best way to determine the exact cost.

Comparative Analysis with Industry Averages

While precise comparative data against industry averages isn't readily available in the provided sources, Simply Business's reputation for offering competitive pricing suggests that its premiums are in line with or potentially below the market average. This commitment to affordability makes it an attractive choice for budget-conscious small business owners.

Discounts and Special Offers

Available Discounts

Simply Business aims to provide value to its customers by offering various discounts that can reduce the overall cost of insurance:

• Multi-Policy Discounts: Customers who purchase multiple insurance policies through Simply Business can often benefit from significant discounts, making it a cost-effective solution for businesses with diverse insurance needs.
• Safe Driver Discounts (Potential): Depending on the specific policy, there might be discounts available for those with a safe driving record. This should be confirmed directly with Simply Business.

Promotional Deals and Limited-Time Offers

Simply Business frequently offers promotional deals and limited-time offers to attract new customers and reward its loyal clientele. These offers can take various forms, such as discounts, bundled packages, or special incentives. It's recommended to regularly check their website for the latest promotional information.

Customer Service and Support

Contact Methods

Available Customer Service Channels

Simply Business provides multiple convenient avenues for customers to reach their support team:

• Phone Support: Customers can directly contact Simply Business via phone at +44 333 014 6683.
• Email Support: Email support provides a written record of communication and is suitable for more detailed inquiries or follow-ups.
• Live Chat (Potential): While not explicitly mentioned in the sources, many modern insurance providers offer live chat support for quick responses to common questions. It's worth checking their website for this option.

Availability of 24/7 Support and Multilingual Assistance

Simply Business prioritizes accessibility, striving to provide support when customers need it most:

• 24/7 Support (Claimed): While sources claim 24/7 support, this should be verified directly with Simply Business to confirm the exact availability and response times for different channels.
• Multilingual Assistance (Potential): Multilingual support may be available; however, this needs confirmation from the company's website or customer service department.

Pros and Cons of Simply Business Insurance

Pros

Advantages of Choosing This Insurance Company

Simply Business presents several advantages for small businesses seeking insurance:

• Comprehensive Coverage: A wide selection of insurance products caters to diverse business needs, ensuring appropriate protection against various risks.
• Competitive Premiums: Affordable pricing makes Simply Business an attractive option for businesses with budget constraints.
• Fast Claims Service: Efficient claims processing minimizes disruption to business operations during unforeseen circumstances.

Cons

Potential Drawbacks or Areas for Improvement

While Simply Business generally receives positive feedback, there are areas for potential improvement:

• Limited Information on Specific Policies (Potential): Some customers might find the detailed information on specific policy terms and conditions lacking. Thorough review of policy documents before purchase is recommended.
• Customer Reviews (Varied): While largely positive, some customer reviews indicate varied experiences with customer service. This suggests that responsiveness and service quality might fluctuate.

Conclusion

Summary of the Main Points Covered in the Review

Simply Business stands as a reputable digital insurance broker with a strong market presence. Its B Corp certification and awards reflect its commitment to social responsibility and excellence. The company offers a comprehensive suite of business insurance products at competitive rates, complemented by a fast claims service. While it generally receives positive feedback, potential customers should carefully review specific policy details and be aware that customer service experiences can vary.

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

Small businesses, self-employed individuals, and landlords would find Simply Business's insurance offerings particularly beneficial. The company's comprehensive coverage, competitive pricing, and efficient claims process make it a suitable choice for those seeking reliable and affordable insurance solutions.

Frequently Asked Questions about Simply Business Insurance

Answers to Common Questions about the Company’s Policies, Claims Process, and More

1. What types of insurance does Simply Business offer? Simply Business offers a wide range of business insurance, including public liability, employers' liability, product liability, and landlord insurance. Specific products and availability may vary depending on location.
2. How can I contact Simply Business for support? You can contact Simply Business by phone at +44 333 014 6683 or through email (contact details should be found on their website).
3. Does Simply Business provide 24/7 support? While advertised as 24/7, confirmation of exact availability and response times for all channels should be obtained directly from Simply Business.
4. What is the process for filing a claim with Simply Business? The claims process should be detailed on their website. Contacting customer service for specific guidance is advisable.
5. Is Simply Business a certified B Corp? Yes, Simply Business is a certified B Corp, demonstrating commitment to social and environmental responsibility.

References

1. https://rocketreach.co/simply-business-profile_b5c68238f42e0ce0
2. https://en.wikipedia.org/wiki/Simply_Business
3. https://www.simplybusiness.co.uk/about-us/