Real Insurance

Real Insurance Insurance Review

Brief Introduction and Overview of the Company

Real Insurance, operating under the trading name Greenstone Financial Services Pty Ltd (GFS), acts as a retail agent for The Hollard Insurance Company Pty Ltd in Australia. They provide a diverse range of general insurance products, encompassing pet insurance, home and contents insurance, motor vehicle insurance, and life insurance products underwritten by Hannover Life Re of Australasia Ltd. This multifaceted approach allows them to cater to a broad spectrum of insurance needs within the Australian market. The company differentiates itself through innovative offerings and a commitment to competitive pricing.

Key Highlights of the Company’s Market Position and Reputation

Real Insurance has earned a strong reputation within the Australian insurance industry, largely due to its innovative product development and dedication to customer service excellence. A notable achievement was their pioneering introduction of Pay As You Drive (PAYD) car insurance in 2008, a significant advancement that allows drivers to tailor their premiums based on their estimated annual mileage. This forward-thinking approach reflects their commitment to offering flexible and affordable insurance solutions. Furthermore, their consistent receipt of industry awards underscores their commitment to both customer satisfaction and value proposition.

Overview

Year of Establishment and Background Story

Established in 2005, Real Insurance embarked on its journey with a clear mission: to enhance the quality of life for Australians by delivering high-quality insurance products at competitive prices. The company's strategic focus on personalized and customizable insurance solutions distinguishes it from many competitors, reflecting a genuine commitment to tailoring policies to meet the unique needs of individual customers. This customer-centric approach has been a cornerstone of their success.

Key Milestones in the Company’s History and Growth

• 2005: Real Insurance enters the Australian insurance market, prioritizing innovative and affordable solutions.
• 2008: The company launches Pay As You Drive (PAYD) car insurance, a market first in Australia, setting a new standard for flexible car insurance.
• 2017: Real Insurance introduces a funeral insurance product with an Early Cash Payout feature, demonstrating a proactive response to the evolving needs of an aging population and rising living costs.

Regulatory Compliance and Licenses

Real Insurance operates under the auspices of Greenstone Financial Services Pty Ltd (GFS), acting as the retail agent for The Hollard Insurance Company Pty Ltd. This operational structure ensures adherence to all relevant Australian insurance regulations and provides a framework of accountability and transparency for consumers. This established partnership provides a level of confidence and security for policyholders.

Insurance Products and Services

Main Insurance Products

Real Insurance provides a comprehensive suite of insurance products, designed to cover a wide range of life's uncertainties. These products include:

• Life Insurance: Offering various life insurance options, including funeral insurance, income protection insurance, and bill insurance, catering to a wide range of financial security needs.
• Health Insurance: A selection of health insurance plans are available, encompassing hospital and extras coverage to manage healthcare costs effectively.
• Auto Insurance: Comprehensive car insurance is provided, featuring the innovative Pay As You Drive (PAYD) option for tailored premiums.
• Property Insurance: Protection is offered for homes and their contents, providing financial security against property damage or loss.
• Pet Insurance: Insurance coverage is available for beloved pets, providing peace of mind for pet owners.
• Travel Insurance: Travel insurance options cater to diverse travel needs, from short weekend getaways to extensive international trips.

Coverage options and policy details: Many Real Insurance policies offer customizable options to suit individual requirements and budgets. Policyholders can often choose additional coverage for enhanced protection or adjust their premiums by modifying their basic claims excess.

Additional Services

Beyond its core insurance offerings, Real Insurance provides several supplementary services to enhance the customer experience:

• Claims Assistance: A dedicated claims assistance process is available, providing guidance and support to customers throughout the claims procedure.
• Financial Advisory (Implicit): While not explicitly stated as a separate service, the company's commitment to providing high-quality insurance products suggests a level of implicit financial advisory support embedded within their services. Their products are designed to help manage financial risks.
• Retirement Planning (Indirect): While not a dedicated service, their life insurance products can indirectly contribute to retirement planning by providing a financial safety net.

Premiums and Pricing

Pricing Structure

Real Insurance's premium rates vary depending on the specific type of insurance and the chosen coverage level. Factors such as the policyholder's risk profile and the extent of coverage significantly influence premium calculations. The Pay As You Drive (PAYD) car insurance option exemplifies their flexible pricing model, allowing customers to reduce their premiums by limiting their annual mileage.

Comparative analysis with industry averages

While Real Insurance presents competitive premiums, particularly with its PAYD car insurance, direct comparisons to industry-wide averages are not readily available from the provided sources. A thorough comparison would require accessing broader industry data.

Discounts and Special Offers

Real Insurance offers several avenues for potential premium reductions:

• Multi-Policy Discount: Bundling multiple policies (e.g., home and auto) frequently results in a combined discount.
• Safe Driver Discount: Drivers with a proven record of safe driving may qualify for lower premiums.
• Loyalty Rewards: Long-term customers might receive loyalty rewards or discounts.

Promotional deals and limited-time offers are occasionally available, but their specifics are not consistently documented in publicly accessible resources. It's advisable to check the company's website for current promotions.

Customer Service and Support

Contact Methods

Real Insurance offers various channels for customer contact:

• Phone: Direct phone support is available for policy and claims assistance.
• Email: Email communication is an alternative for inquiries and support.
• Live Chat: A live chat feature on their website allows for immediate online assistance.

Availability of 24/7 support and multilingual assistance

Real Insurance provides 24/7 customer support, ensuring readily available assistance at any time. However, information regarding multilingual support options is limited in the provided sources. Potential customers seeking multilingual support should contact the company directly to confirm the availability of such services.

Pros and Cons of Real Insurance Insurance

Pros

• Innovative Products: Real Insurance is recognized for its innovative offerings, such as Pay As You Drive insurance, differentiating it from competitors.
• Competitive Premiums: The company strives to provide competitive premiums, enhanced by flexible policy options and discounts.
• Comprehensive Coverage: A diverse range of insurance products caters to various individual needs and risk profiles.
• Customer Service: High-quality customer service, including 24/7 support and multiple communication channels, is a key strength.

Cons

• Limited Information on Multilingual Support: Lack of readily available information about multilingual support options may be a drawback for some customers.
• No Specific Mention of Retirement Planning Services: The absence of dedicated retirement planning services could be a limitation for some individuals.

Conclusion

Summary of the main points covered in the review:

Real Insurance, an established Australian insurer since 2005, provides a comprehensive range of insurance products, including life, health, auto, property, and pet insurance. Its innovative PAYD car insurance and reputation for excellent customer service have contributed to its success. Real Insurance offers competitive premiums, extensive coverage, and robust customer support, making it a viable option for many Australians.

Recommendations on who would benefit most from the company’s insurance offerings:

Real Insurance is well-suited for individuals and families who value innovative insurance solutions, customized policies, and competitive pricing. It is a strong option for those seeking comprehensive coverage across various insurance needs. However, individuals with specific retirement planning requirements might consider exploring other options with more specialized services in this area.

Frequently Asked Questions about Real Insurance Insurance

1. What types of insurance does Real Insurance offer? Real Insurance offers a broad range of insurance products, including life, health, auto, property, pet, and travel insurance.
2. How does the Pay As You Drive (PAYD) car insurance work? PAYD car insurance allows policyholders to lower their premiums by specifying their estimated annual mileage. No tracking device is needed.
3. What are the available discounts for Real Insurance policies? Discounts are available for bundling multiple policies, safe driving records, and long-term customer loyalty.
4. How can I contact Real Insurance for assistance? Customers can access support via phone, email, or live chat on the company website.

References

1. https://en.wikipedia.org/wiki/Real_Insurance
2. https://www.realinsurance.com.au/about-us/our-history
3. https://www.realinsurance.com.au