Protect My Car

Protect My Car Review

Brief Introduction and Overview

Protect My Car was a vehicle service contract provider offering protection against unexpected and costly car repairs. While known for its customer service and relatively straightforward claims process, it's crucial to understand that Protect My Car is no longer in business and does not offer new plans. This review provides a comprehensive overview of the company's offerings and reputation based on available information, for informational purposes only.

Key Highlights of the Company’s Market Position and Reputation

• Customer Service: Protect My Car was recognized for its personalized customer service approach and in-house claims processing, offering a direct line of communication for customers.
• Coverage Options: The company provided three tiers of vehicle protection: Driveline, Select, and Supreme, each with varying levels of coverage and deductibles to suit different needs and budgets.
• Additional Benefits: All policies included valuable additions such as 24/7 roadside assistance, free oil changes, and tire rotations, enhancing the overall value proposition.
• Reputation: Online reviews reveal a mixed reputation. While many customers praised the service and comprehensive coverage, others reported challenges with the claims process, highlighting the importance of carefully weighing the pros and cons before considering similar services in the future.

Overview

Year of Establishment and Background Story

While the exact founding date is not readily available in the public domain, Protect My Car was acquired by Crestview Partners in September 2018. However, this acquisition ultimately did not prevent the company from ceasing operations. Therefore, no new plans or policies are currently being offered.

Key Milestones in the Company’s History and Growth

• Acquisition (September 2018): Acquired by Crestview Partners, marking a significant point in the company's history.
• Service Expansion: Protect My Car offered various extended warranty plans and vehicle maintenance contracts, including specialized plans like the Ambassador Maintenance Plans designed for older vehicles.

Regulatory Compliance and Licenses

Detailed information regarding Protect My Car's regulatory compliance and licensing is not publicly accessible. It is important to note that while it wasn't accredited by the Better Business Bureau (BBB), it maintained an A+ rating and a 4.07-star average customer rating in some review platforms. However, this rating should be considered in light of the mixed customer experiences documented online.

Insurance Products and Services

Main Insurance Products

Types of Insurance Offered

Protect My Car primarily offered extended warranties, categorized into three levels:

• Driveline: Designed for higher-mileage vehicles (80,000+ miles), covering essential components like the engine, transmission, transfer case, differential assembly, drive axles, cooling systems, air conditioning and heating, timing chain, and electrical systems.
• Select: Expanded coverage building upon the Driveline plan, adding front and rear suspension and select brake system components. Suitable for vehicles with over 50,000 miles.
• Supreme: The most comprehensive plan, including coverage for items such as the turbocharger and navigation system components. This option was generally available for vehicles with lower mileage and marketed as closely resembling a manufacturer's warranty.

Additional Services

Other Services Provided

Beyond extended warranties, Protect My Car included several supplementary services:

• 24/7 Roadside Assistance: This benefit covered various scenarios, including fuel delivery, tire changes, towing, lockout assistance, and jump-starts.
• Ambassador Maintenance Plans: These plans offered discounts on repairs and additional fully covered services like rental car reimbursement, free oil changes, and tire rotations, adding further value for customers.

Premiums and Pricing

Pricing Structure

Overview of Premium Rates for Different Types of Insurance

The cost of Protect My Car's extended warranties varied significantly depending on several factors: the selected plan, vehicle mileage, make, and model year. Average annual costs were reported around $5,462, with monthly premiums ranging from $374 to $536. It's essential to remember that these are averages and actual costs could differ substantially.

Comparative Analysis with Industry Averages

Compared to industry averages for vehicle warranties (approximately $5,195 annually), Protect My Car's pricing was slightly higher. This difference should be analyzed against the specific coverage offered by each provider.

Discounts and Special Offers

Available Discounts

Protect My Car offered discounts specifically for military personnel and students, making its services more accessible to certain demographics.

Promotional Deals and Limited-Time Offers

While specific promotional deals or limited-time offers aren't readily documented, Protect My Car encouraged customers to contact them directly for personalized quotes to potentially discover any available promotions at the time of inquiry.

Customer Service and Support

Contact Methods

Available Customer Service Channels

Customers primarily interacted with Protect My Car through phone lines, with dedicated numbers provided for various types of assistance. However, the availability of these lines was not 24/7.

Availability of 24/7 Support and Multilingual Assistance

Customer service hours were limited to 8 a.m. to 6 p.m., Monday through Friday, and 9 a.m. to 1 p.m. on Saturdays. Information regarding multilingual support is not available.

Pros and Cons of Protect My Car Insurance

Pros

Advantages of Choosing This Insurance Company (Historically)

• Comprehensive Coverage: The Supreme plan, in particular, offered robust coverage, including high-tech electrical components and turbochargers.
• Customer Service (Historically): Many customers reported positive experiences with the company’s personalized customer service agents and in-house claims processing.
• Additional Benefits: The inclusion of roadside assistance, free oil changes, and tire rotations enhanced the overall value.

Cons

Potential Drawbacks or Areas for Improvement

• Limited Availability: Protect My Car's services were not available in all states, excluding Alaska, California, Hawaii, Missouri, Oklahoma, and Washington.
• Claims Processing Issues: Some customers experienced delays and difficulties during the claims process, including long wait times and weekend unavailability.
• Lack of Mobile App: The absence of a mobile app for managing policies or submitting claims could be a significant drawback for some customers.

Conclusion

Summary of the Main Points Covered in the Review

Protect My Car was a provider of extended vehicle warranties with a reputation for comprehensive coverage and personalized customer service. However, it is crucial to reiterate that the company is no longer operational and does not offer new plans. This review serves as an informational resource regarding its past services.

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

Existing customers with active Protect My Car warranties may still benefit from the coverage provided under their existing policies. For potential new customers, exploring alternative extended warranty providers is recommended.

Frequently Asked Questions about Protect My Car Insurance

Answers to Common Questions about the Company’s Policies, Claims Process, and More

1. What does Protect My Car cover? Coverage varied depending on the chosen plan (Driveline, Select, or Supreme), encompassing components such as the engine, transmission, drive axles, and other vehicle systems.
2. How do I file a claim? (Note: This information is for historical purposes only as the company is no longer operational). Claims were historically filed by contacting customer service at 800-556-4762 during their business hours.
3. Are there any discounts available? (Note: This information is for historical purposes only as the company is no longer operational). Previously, discounts were available for military personnel and students.
4. Can I cancel my policy? (Note: This information is for historical purposes only as the company is no longer operational). Policies could be canceled, but refunds were typically only provided during a 30-day free-look period.

References

1. https://www.cars.com/car-warranty/money/protect-my-car-warranty-reviews/
2. https://www.consumeraffairs.com/automotive/protectmycarcom.html
3. https://bestcompany.com/car-warranty/company/protect-my-car
4. https://www.autoinsurance.com/extended-warranty/protect-my-car/
5. https://www.bbb.org/us/fl/saint-petersburg/profile/auto-service-contract-companies/protect-my-car-0653-90067737/complaints