PingPong

PingPong Payment Review: A Comprehensive Guide for Businesses

Introduction and Overview of the Company

PingPong is a fintech company that has revolutionized the way businesses handle cross-border payments. Founded in New York City in 2015, PingPong has quickly established itself as a leading player in the global payment landscape. This review provides a comprehensive overview of PingPong Payment, covering its services, fees, security, customer support, and overall value proposition.

Year of Establishment and Founders' Background

PingPong's journey began in 2014 when its founders, recognizing the need for efficient and secure cross-border payment solutions, started preparing for American MSB licenses. They also negotiated partnership plans with several European and American banks, laying the groundwork for their ambitious venture. In March 2015, PingPong officially launched in New York, equipped with the necessary FinCEN MSB licenses.

Summary of Key Services and Market Position

PingPong specializes in facilitating cross-border payments for businesses of all sizes. It supports over 70 platforms and marketplaces, including prominent players like Amazon, Rakuten, Shopify, Etsy, and Airbnb. The company has served over 1 million service stores worldwide, processing more than $90 billion in cross-border payments for eCommerce sellers.

Security Measures

PingPong prioritizes security and compliance, ensuring that its platform operates within a robust regulatory framework and adheres to industry best practices. This section explores the measures PingPong takes to safeguard its users' transactions and information.

Regulatory Compliance and Licenses

PingPong holds the necessary licenses and certifications to operate as a legitimate payment provider. It is licensed as a Money Service Business (MSB) in the US and boasts an Electronic Money Institution (EMI) license in Luxembourg. This ensures that PingPong complies with stringent regulatory requirements in both regions.

Details on Licenses and Certifications for Security and Compliance

PingPong's commitment to security extends beyond basic compliance. It holds licenses in the US, Europe, and Asia, demonstrating its adherence to global payment standards. The company also maintains professional indemnity insurance up to $15 million, providing an additional layer of protection for its users. PingPong employs advanced security technologies like Secure Socket Layer (SSL) and 256-bit encryption to safeguard sensitive information during transmission. It also complies with the ISO 27001 standard for information security management systems, ensuring that its practices meet the highest industry standards.

Overview

This section provides a detailed timeline of PingPong's growth and development, highlighting its key milestones and strategic partnerships.

Key Milestones and Growth History of the Company

• August 2014: The founders began collecting and preparing materials for American MSB licenses.
• November 2014: PingPong negotiated partnership plans with several European and American banks.
• March 2015: PingPong was established in New York and obtained FinCEN MSB licenses.
• June 2015: Global Chinese offices were established in Hangzhou.
• October 2015: The platform was officially launched, compatible with Amazon U.S.
• December 2015: 100 merchants completed cross-border payment services, reaching a monthly transaction volume of $3 million.
• March 2016: PingPong entered Amazon Seller Central as a verified payment service provider.
• April 2017: PingPong partnered with Newegg.
• July 2017: PingPong launched in Japan, becoming compatible with Amazon Japan.
• August 2017: PingPong launched in Europe, partnering with Amazon E.U.
• September 2017: PingPong obtained its P.I. license in Luxembourg.
• February 2018: PingPong launched its VAT Payments feature.
• May 2018: PingPong partnered with Shopee and Amazon Australia.
• March 2019: PingPong partnered with Shopify.
• April 2019: PingPong established an office in Bangalore, India, launching Global Payment Services for Indian Sellers.
• September 2019: PingPong established a Vietnam office in Ho Chi Minh City, launching Global Payment Services for Vietnam Sellers.
• October 2019: PingPong was named a Unicorn Enterprise, achieving a valuation of $1 billion U.S. dollars.

Regulatory Compliance and Licenses

This section provides information about the regulatory authorities overseeing PingPong's operations and the licenses it holds to ensure compliance with industry regulations.

Regulatory Authorities Overseeing the Payment Company

PingPong operates under the watchful eyes of several regulatory authorities, including FinCEN in the US and European and Asian regulatory authorities. This ensures that PingPong adheres to the highest standards of financial conduct and transparency.

Details on Licenses and Certifications for Security and Compliance

PingPong holds the necessary licenses and certifications to operate globally. In addition to its MSB licenses in the US and EMI licenses in Luxembourg, PingPong has obtained other essential licenses in various countries where it operates. This ensures that PingPong complies with the specific requirements of each jurisdiction and demonstrates its commitment to global regulatory standards.

Services and Products

PingPong offers a comprehensive suite of payment processing solutions and merchant services designed to streamline cross-border transactions and simplify international business operations.

Payment Processing Solutions

PingPong's payment processing services are tailored for businesses engaged in cross-border commerce. They provide solutions for receiving payments from customers in various currencies, paying suppliers in different countries, and managing VAT payments, ensuring smooth and efficient financial operations.

Overview of Payment Processing Services

PingPong's core service is facilitating cross-border payments. It supports over 15 currencies, enabling businesses to receive and pay funds in their preferred currencies. The platform also allows businesses to open multiple virtual accounts, facilitating easier management of funds in different currencies.

Supported Payment Methods and Currencies

PingPong supports a wide range of payment methods, including bank transfers, credit cards, and e-wallets. The platform also supports multiple currencies, including major currencies like USD, EUR, GBP, JPY, and AUD. This allows businesses to receive and pay funds in their chosen currencies, minimizing exchange rate fluctuations and transaction costs.

Merchant Services

PingPong understands the unique needs of businesses operating online and has developed a suite of merchant services to enhance their payment experience and streamline operations.

Solutions Tailored for Merchants

PingPong provides solutions tailored for merchants, including POS systems and online payment gateways. It offers a customized payment portal, API integration, webhooks, and automated CSV files for enhanced user experience and improved customer relationships.

Key Benefits for Businesses Using These Services

• Streamlined payment processes: PingPong simplifies the payment process, making it easier for businesses to manage their funds and transactions.
• Reduced transaction fees: PingPong's competitive pricing structure helps businesses save on transaction costs, making it a cost-effective solution for cross-border payments.
• Enhanced customer satisfaction: The platform's user-friendly interface and efficient services contribute to improved customer satisfaction.
• Managed regulatory requirements: PingPong handles all regulatory requirements, ensuring businesses comply with AML, KYC, and PSD2 standards, alleviating the burden of compliance.

Digital Wallet and Mobile App

While specific features of the digital wallet or mobile app are not detailed, PingPong’s platform allows users to link their accounts, receive payments from top global marketplaces, and connect their bank accounts for easy withdrawals.

Key Features

This section delves into the key features that set PingPong apart as a secure, reliable, and user-friendly payment platform.

Security and Fraud Protection

PingPong prioritizes security, employing robust measures to protect transactions from fraudulent activities and safeguard users' information.

Overview of Security Protocols

PingPong implements multiple layers of security protocols, including Secure Socket Layer (SSL) and 256-bit encryption, to protect sensitive information during transmission. It also adheres to the ISO 27001 standard for information security management systems, ensuring that its practices meet the highest industry standards.

Anti-Fraud Measures and Compliance with PCI-DSS Standards

PingPong employs advanced anti-fraud measures, including real-time transaction monitoring and data modeling, to detect and prevent fraudulent activities. The platform is compliant with PCI-DSS standards, ensuring that it meets the highest industry standards for safeguarding cardholder data. To further enhance security, PingPong screens transactions against 48 international sanction lists, preventing transactions associated with sanctioned entities or individuals.

Integration and Compatibility

PingPong seamlessly integrates with various e-commerce platforms and third-party services, making it easy for businesses to incorporate the platform into their existing workflows.

Compatibility with E-commerce Platforms and Third-party Services

PingPong integrates seamlessly with popular e-commerce platforms like Amazon, Rakuten, Shopify, Etsy, and Airbnb. This simplifies the payment process for businesses using these platforms, allowing them to manage their cross-border payments from a single platform. The platform also supports integration with QuickBooks, allowing businesses to automate payment and expense data updates for streamlined accounting.

Speed and Reliability

PingPong prioritizes speed and reliability, ensuring that transactions are processed quickly and efficiently.

Infrastructure Supporting Seamless Operations

PingPong's platform is built on a robust technical infrastructure, backed by certified global licenses and cutting-edge compliance practices. This ensures that transactions are processed quickly and reliably, providing a seamless payment experience for users. PingPong offers instant settlements within its network, allowing businesses to access their funds faster and reduce processing delays. These features are essential for businesses operating in a global marketplace, where quick and efficient payments are crucial for success.

Pricing Structure and Fees

This section provides a breakdown of PingPong's transaction fees and other charges, allowing businesses to understand the associated costs of using the platform.

Transaction Fees

PingPong's pricing structure is transparent and competitive. It charges an all-inclusive transaction fee of less than 1% for international payments. This fee covers all processing charges, making it easy for businesses to budget and plan their cross-border payment costs.

Other Charges (If Applicable)

PingPong does not charge any monthly fees for using its platform. Users can also convert currencies at competitive rates, often cheaper than marketplaces and banks.

Customer Support

This section explores PingPong's customer support channels and the availability of multilingual assistance, ensuring that businesses have access to reliable support when needed.

Contact Methods

PingPong provides multiple support channels to ensure that businesses can reach out to them conveniently. They offer support through a toll-free number (1-800-3845-PAY) available from 9:00 AM to 7:00 PM, Monday through Friday, excluding federal holidays. Additionally, PingPong provides multilingual assistance through its 32 global offices, ensuring that businesses can get support in their preferred language and time zone.

Availability of 24/7 Customer Support and Multilingual Assistance

While PingPong does not offer 24/7 customer support, its extensive support network through its offices ensures that merchants can get assistance in their preferred language and time zone. This commitment to multilingual assistance demonstrates PingPong's dedication to serving its global customer base effectively.

Pros and Cons of PingPong Payment

This section presents a balanced perspective on PingPong Payment, outlining its strengths and weaknesses to help businesses make an informed decision.

Pros

PingPong offers numerous advantages that make it an attractive option for businesses looking for efficient and reliable cross-border payment solutions.

Key Benefits and Strengths

• Reduced cross-border payment costs: PingPong's competitive pricing structure significantly reduces transaction costs compared to traditional payment methods.
• Streamlined payment processes: The platform's user-friendly interface and seamless integration with popular e-commerce platforms simplify payment management.
• Transparent fees: PingPong's pricing structure is transparent, making it easy for businesses to understand the associated costs.
• High-level fraud protection: PingPong employs robust security measures, including real-time transaction monitoring and data modeling, to protect against fraud.
• Compliance with stringent global payment standards: PingPong holds licenses and certifications in various countries, demonstrating its commitment to global regulatory standards.
• Customizable payment solutions: PingPong offers tailored payment solutions to meet the specific needs of individual businesses.
• Integrated tax management: The platform simplifies VAT management, ensuring that businesses comply with tax regulations.
• Support for multiple currencies: PingPong supports over 15 currencies, enabling businesses to receive and pay funds in their preferred currencies.

Strengths

PingPong's ability to handle large volumes of transactions efficiently, its robust security measures, and its extensive network of global offices make it a strong contender in the cross-border payment industry. The platform's commitment to transparency, customer support, and regulatory compliance further enhances its reputation as a reliable and trustworthy payment provider.

Cons

While PingPong offers many benefits, some potential drawbacks may influence businesses' decisions.

Limitations or Potential Drawbacks

• Complexity of setting up the platform: Setting up an account with PingPong may require extensive documentation and verification processes.
• Need for extensive documentation for account approval: The account approval process may involve submitting several documents, which can be time-consuming for businesses.
• Reliance on third-party banks for virtual account management: PingPong relies on third-party banks for virtual account management, which may introduce additional complexities and potential security concerns.

Conclusion

PingPong Payment is a leading cross-border payments platform trusted by over 1 million merchants globally. It offers a range of services including cross-border payments, VAT payments, supplier payments, and more. The platform is licensed in various countries, ensuring compliance with stringent global payment standards.

Recap of the Main Points Discussed in the Review

This review highlighted PingPong's robust security measures, customizable payment solutions, and integrated tax management, making it a viable choice for businesses looking to streamline their cross-border payment processes. While it has some limitations, PingPong remains a strong contender in the cross-border payment industry.

Recommendations for Businesses or Individuals Best Suited for This Payment Provider

PingPong is ideally suited for businesses or individuals looking to expand their e-commerce operations globally. Its ability to handle large volumes of transactions efficiently, its robust security measures, and its extensive network of global offices make it an ideal choice for those seeking to streamline their cross-border payment processes.

Frequently Asked Questions about PingPong Payment

Answers to Common Questions about Services, Fees, and How to Get Started

• How does PingPong FX work?: PingPong partners with Tier 1 banks to establish virtual accounts in major currencies. This allows merchants to receive funds in the currency earned, reducing conversion costs.
• Where is PingPong based?: PingPong was founded in New York City in 2015 and has offices in 5 countries around the world, with its global HQ in China.
• How much does PingPong charge?: PingPong charges an all-inclusive transaction fee of less than 1% for international payments.
• Is my money secure with PingPong?: Yes, PingPong is a fully licensed MSB, and all customer funds are held in segregated accounts, backed by Surety Bonds and held in FDIC-insured partner banks.

Key Takeaways

• PingPong is a leading cross-border payments platform with a strong track record and robust security measures.
• The platform offers a wide range of services, including cross-border payments, VAT payments, and supplier payments.
• PingPong's transparent pricing structure and competitive transaction fees make it a cost-effective solution for businesses.
• The platform's integration with popular e-commerce platforms simplifies payment management for businesses.
• PingPong's commitment to customer support, multilingual assistance, and regulatory compliance makes it a trustworthy and reliable payment provider.