Opayo

Opayo Payment Review

Opayo is a trusted payment provider in the UK, offering secure, reliable, and efficient payment solutions for businesses of all sizes. Formerly known as Sage Pay, Opayo has a long history of providing innovative payment processing services. This comprehensive review explores the features, services, pricing, security measures, and customer support offered by Opayo, providing valuable insights for businesses considering their payment gateway options.

Overview

Opayo traces its roots back to 2001, when it was established as Protx. In 2006, the company was acquired by Sage Group and rebranded as Sage Pay in 2009. Following its acquisition by Elavon in 2019, the business was rebranded as Opayo in July 2020, marking a significant milestone in its journey. This strategic move reflects Opayo's commitment to providing cutting-edge payment solutions.

Opayo has demonstrated consistent growth and expansion throughout its history. Key milestones include:

• Expanding its operations to Ireland, further broadening its reach.
• Entering the card machine payment market in 2012, diversifying its offerings.
• Partnering with Worldpay in 2019, signifying a strategic alliance for enhanced capabilities.

Regulatory Compliance and Licenses

Opayo operates within a robust regulatory framework, ensuring compliance with industry standards and safeguarding customer interests. Opayo is overseen by reputable regulatory authorities, including:

• The Central Bank of Ireland
• The Prudential Regulation Authority

These regulatory bodies ensure that Opayo meets stringent requirements for financial stability and security, providing businesses and customers with confidence in their operations.

Opayo holds essential licenses and certifications to demonstrate its commitment to security and compliance. Notably, Opayo isPCI compliant, signifying its adherence to the Payment Card Industry Data Security Standard (PCI DSS). This certification is a testament to Opayo's robust security practices and its dedication to protecting sensitive payment data.

Services and Products

Payment Processing Solutions

Opayo provides a comprehensive suite of payment processing solutions designed to cater to the diverse needs of businesses. These solutions include:

• Online Payments Processing:Opayo's online payment gateway enables businesses to securely accept payments from customers through their websites and e-commerce platforms.
• Face-to-Face Payments:Opayo offers card machines and other hardware solutions for businesses that require in-person payment processing.
• Telephone Payments:Businesses can accept payments over the phone through Opayo's secure telephone payment processing services.

Opayo supports a wide range of payment methods and currencies, ensuring businesses can cater to a global customer base. These supported methods include:

• Credit and Debit Cards(Visa, Mastercard, American Express, Maestro, and more)
• PayPal
• Apple Pay
• Google Pay
• Direct Debit
• Bank Transfers

Opayo currently supports over 25 currencies, making it suitable for businesses operating in various global markets. This wide currency acceptance simplifies international transactions for businesses, expanding their reach and facilitating global commerce.

Merchant Services

Opayo provides tailored solutions specifically for merchants, aiming to streamline their payment processing operations and optimize their overall business efficiency. These solutions include:

• POS Systems:Opayo offers robust point-of-sale (POS) systems designed for retail stores and other businesses needing in-person payment processing.
• Online Payment Gateways:Opayo provides secure and reliable online payment gateways for e-commerce businesses, facilitating seamless online transactions.
• EPOS Integration:Opayo's EPOS integration allows businesses to seamlessly integrate their payment processing with their existing inventory management and point-of-sale systems, simplifying operations.

Businesses utilizing Opayo's merchant services benefit from a range of advantages, including:

• Free 24/7 UK-based Support:Opayo provides dedicated customer support available around the clock, ensuring businesses can address any issues promptly.
• Free Fraud Prevention & Screening Tools:Opayo's robust fraud prevention tools help businesses safeguard their transactions from fraudulent activities, minimizing financial risks.
• Free Reporting and Analytics Features:Opayo offers detailed reporting and analytics capabilities, enabling businesses to track their payment activity, identify trends, and optimize their financial operations.

Digital Wallet and Mobile App

Opayo's innovative single-click checkout system enhances the user experience by allowing customers to securely store their card details. This streamlined approach simplifies the checkout process, leading to faster transactions and increased customer satisfaction. Furthermore, by storing card details securely, businesses reduce their compliance burden with PCI DSS standards.

Opayo's mobile app provides users with convenient access to their payment accounts and allows them to manage their transactions on the go. The app features include:

• Transaction History:View a detailed history of past transactions, enabling users to track their spending and manage their finances effectively.
• Payment Management:Manage payment settings, update account information, and adjust preferences as needed.
• Secure Login:Access the app with a secure login process, protecting user accounts from unauthorized access.

Key Features

Security and Fraud Protection

Opayo prioritizes payment security and fraud reduction, employing robust security protocols to safeguard sensitive data. These measures include:

• Encryption:Opayo uses industry-standard encryption technology to securely store card details as an encrypted token, preventing unauthorized access.
• Two-Factor Authentication (2FA):Opayo supports 2FA for enhanced account security, requiring users to provide an additional authentication factor beyond their password for access.
• Anti-Fraud Measures:Opayo incorporates sophisticated anti-fraud measures to identify and prevent fraudulent transactions, minimizing financial risks for businesses.
• PCI-DSS Compliance:Opayo strictly adheres to PCI DSS standards, demonstrating its commitment to maintaining the highest security practices and safeguarding sensitive payment data.

Integration and Compatibility

Opayo seamlessly integrates with various e-commerce platforms, making it a versatile solution for businesses using popular online platforms. These platforms include:

• Magento
• Shopify
• WooCommerce
• PrestaShop
• OpenCart
• BigCommerce

This integration allows businesses to easily connect their Opayo account with their e-commerce platform, streamlining payment processing and simplifying operations.

Speed and Reliability

Opayo's infrastructure is designed for speed and reliability, ensuring smooth and uninterrupted payment processing for businesses. Key features contributing to this include:

• Industry-Leading Gateway:Opayo's payment gateway is recognized as industry-leading, boasting a 99.99% reliability rate. This ensures businesses can confidently rely on Opayo for seamless and timely payments.
• Redundant Systems:Opayo employs redundant systems to minimize downtime and ensure continuous operation, even in the event of unexpected outages.
• Global Network:Opayo utilizes a global network of servers to provide fast and efficient payment processing, regardless of the customer's location.

Pricing Structure and Fees

Transaction Fees

Opayo's pricing structure is transparent and competitive, with clear fees for businesses to understand. The transaction fees are based on the volume of transactions processed by the business. For businesses processing more than 1000 transactions a quarter, the transaction fee is £0.10 per transaction. Opayo's transaction fees are typically in line with industry averages.

Other Charges

In addition to transaction fees, Opayo may have other charges depending on the chosen plan and services. Opayo offers a basic plan for £25 per month, which includes features such as 24/7 UK-based support, fraud prevention tools, and comprehensive reporting. Opayo emphasizes that there are no hidden fees or contracts associated with their services. Businesses can select a plan that best aligns with their needs and budget.

Customer Support

Contact Methods

Opayo provides comprehensive customer support through various channels, ensuring businesses can access assistance promptly and efficiently.

• Phone:Opayo offers 24/7 customer support by phone, allowing businesses to connect with a support representative directly.
• Email:Businesses can contact Opayo via email, providing detailed information and receiving a comprehensive response.
• Live Chat:Opayo offers live chat support, enabling businesses to get quick answers to their questions and resolve issues in real-time.

Opayo's customer support is highly rated, earning 5 stars on Trust Pilot for its quality of service and 24/7 availability. This reflects Opayo's commitment to providing prompt and helpful assistance to its customers, ensuring a positive and efficient experience.

Pros and Cons of Opayo Payment

Pros

• Secure Payment Processing:Opayo utilizes robust security measures to protect sensitive payment data, ensuring safe and secure transactions.
• Reliable Infrastructure:Opayo's infrastructure is built for speed and reliability, minimizing downtime and ensuring seamless payment processing.
• Comprehensive Customer Support:Opayo provides 24/7 customer support through various channels, ensuring businesses can access assistance promptly.
• Seamless Integrations:Opayo integrates seamlessly with various e-commerce platforms, simplifying payment processing for businesses.
• Competitive Pricing:Opayo's pricing structure is transparent and competitive, with clear fees and no hidden costs.

Cons

• Internet Merchant Bank Account Requirement:Businesses wishing to utilize Opayo for online payments need to have an internet merchant bank account, potentially adding an additional requirement.
• Complex Single-Click Checkout Setup:Setting up the single-click checkout system for improved user experience can require some technical expertise and configuration.

Conclusion

Opayo is a reliable and trusted payment provider in the UK, offering a comprehensive suite of payment processing solutions for businesses of all sizes. Its secure, reliable, and efficient services, coupled with its excellent customer support, make it a strong contender for businesses seeking a comprehensive payment gateway. Opayo's focus on security, innovation, and customer satisfaction makes it a valuable partner for businesses aiming to streamline their payment processing operations and grow their online presence.

Businesses looking for secure and reliable payment processing solutions with comprehensive customer support are well-suited for Opayo. Opayo's user-friendly platform, diverse payment options, and commitment to security make it a valuable asset for businesses of all sizes.

Frequently Asked Questions about Opayo Payment

How to get started with Opayo?

Businesses can apply for an Opayo account on the Opayo website. The application process typically involves providing basic business information, such as company name, contact details, and financial information. Opayo's website provides detailed instructions and resources to guide businesses through the account setup process.

What are the fees associated with Opayo?

Opayo's fees vary depending on the chosen plan and the volume of transactions processed. Businesses can contact Opayo directly for a personalized quote tailored to their specific needs. Opayo's website provides a pricing calculator to estimate the cost of processing transactions based on different transaction volumes.

What security measures does Opayo employ?

Opayo utilizes industry-standard encryption technology to secure card details as an encrypted token, preventing unauthorized access. Opayo also employs two-factor authentication, anti-fraud measures, and adheres to PCI DSS standards to safeguard sensitive payment data. Opayo's comprehensive security protocols ensure the safety and integrity of customer transactions.

How does Opayo integrate with my e-commerce platform?

Opayo seamlessly integrates with various popular e-commerce platforms, such as Magento, Shopify, WooCommerce, PrestaShop, OpenCart, and BigCommerce. This integration allows businesses to easily connect their Opayo account with their e-commerce platform, streamlining payment processing and simplifying operations. Opayo's website provides detailed integration guides for each supported platform.

What kind of customer support does Opayo offer?

Opayo offers 24/7 customer support through phone, email, and live chat. This allows businesses to access assistance promptly and resolve any issues efficiently. Opayo's customer support is highly rated, earning 5 stars on Trust Pilot for its quality of service and availability.

Integration with Rezgo

Integration Features: Opayo integrates with Rezgo, allowing customers to pay directly through the Rezgo site and point of sale/back office booking. The integration supports card not present/MOTO transactions, preauthorization, refunds, and 3D secure support. However, it does not support EMV terminal connections through Rezgo.

Setting Up Credentials

Vendor Name: To connect Opayo with Rezgo, you need to add the following IP addresses to your Sage Pay Administrative console: - 34.232.253.101 - 35.170.10.182 - Subnet Mask: 255.255.255.000

Testing Connection: Before going live, you must test your connection by entering the test Vendor Name provided by Opayo. Once ready, detach the test gateway and re-add with your live Vendor Name.

Key Takeaways

• Opayo is a reliable and secure payment gateway, especially for businesses in the UK and Ireland.
• Opayo offers a variety of payment processing solutions, including online payments, face-to-face payments, and telephone payments.
• Opayo integrates seamlessly with various e-commerce platforms and offers a single-click checkout system.
• Opayo prioritizes customer support and offers 24/7 assistance through various channels.

In conclusion, Opayo is a comprehensive payment gateway that provides businesses with secure, reliable, and efficient payment processing solutions. Its user-friendly platform, diverse payment options, and robust security measures make it a valuable choice for businesses of all sizes.