Now Health International

Now Health International Insurance Review

Now Health International is a prominent international private medical insurance (IPMI) provider with a significant global footprint. Established in 2010 and officially launching in 2011, the company boasts a substantial network and a reputation for comprehensive coverage options. This detailed review will examine its services, pricing, customer support, and overall value proposition.

Overview

Year of Establishment and Background Story

Founded in 2010 by a team of IPMI experts, Now Health International secured USD 30 million in initial investment from The Primary Group. The company's name, "Now," reflects its commitment to providing prompt access to insurance and claims processing. Its focus from inception was on providing fast and comprehensive international health insurance plans, addressing a critical need for expatriates and globally mobile individuals.

Key Milestones in the Company’s History and Growth

• 2010: Company established with USD 30 million investment from The Primary Group.
• 2011: Official launch of Now Health International operations.
• 2015: Acquisition of Best Doctors Insurance, significantly expanding Now Health International's reach into Latin America, the Caribbean, and Canada, broadening its product offerings and distribution channels.

Regulatory Compliance and Licenses

Now Health International operates under the regulatory frameworks of several jurisdictions, including Bermuda (due to the Best Doctors Insurance acquisition). The company partners with established insurance carriers like AXA for underwriting services. While precise details regarding specific licenses and certifications aren't readily accessible on their website, their operational history suggests compliance with relevant regulatory bodies in their various operating regions. Further research into individual regional regulatory authorities would provide more specific information on licensing.

Insurance Products and Services

Main Insurance Products

Now Health International specializes in IPMI, catering to expatriates and individuals needing healthcare outside their home country. Key product offerings include:

• WorldCare: A comprehensive plan with high benefit limits, ideal for individuals needing extensive medical coverage.
• SimpleCare: A more affordable, digitally-focused plan offering various coverage levels and regional options. This plan is specifically designed for cost-conscious consumers.
• ChinaCare: A specialized product tailored for high-net-worth individuals in Mainland China, providing regionally-specific coverage.

Coverage Options and Policy Details

Now Health International's plans encompass a wide spectrum of medical treatments, including hospitalization, surgeries (inpatient and outpatient), cancer treatment, organ transplantation, and emergency evacuation/repatriation services. Depending on the chosen plan, coverage may extend to outpatient care and dental treatments. Annual maximum limits generally begin at USD 3 million, escalating to USD 4.5 million annually, depending on the selected plan and coverage options.

Additional Services

Beyond core insurance, Now Health International offers:

• Claims Assistance: A streamlined online claims process through a user-friendly website and mobile app, aiming for processing times within 5 business days.
• Customer Support: A member assistance program encompassing confidential counseling and a secure online portfolio management system via a dedicated smartphone app, offering convenient access to policy information and management tools.

Premiums and Pricing

Pricing Structure

Premium rates are determined by several factors, including the age of the insured individuals at the plan's inception or renewal date, and the country of residence of the primary insured person. These factors are standard in the international health insurance market and reflect the varying risk profiles associated with age and geographic location.

Comparative Analysis with Industry Averages

While direct comparisons to industry averages are not readily available on the company website, Now Health International positions itself competitively in terms of premium pricing and comprehensive coverage, attracting a significant customer base among expatriates and globally mobile individuals. Further independent research comparing their plans to other IPMI providers would allow for a more detailed comparative analysis.

Discounts and Special Offers

Now Health International offers family discounts: a 10% discount for families with one or two children and a 15% discount for those with three or more children. These discounts reflect a common industry practice to incentivize family coverage. Information regarding other specific promotional deals or limited-time offers is not prominently featured on the company's website. However, their focus on innovative digital solutions and efficient service indicates a commitment to customer value.

Customer Service and Support

Contact Methods

Now Health International provides multiple channels for customer contact, including phone, email, and live chat support. Their Dubai Outsourcing Zone call center ensures geographical reach and efficient service provision. They also offer multilingual assistance to support their diverse international clientele.

Availability of 24/7 Support and Multilingual Assistance

The company emphasizes 24/7 customer support availability to provide assistance at any time, reflecting a dedication to responsiveness and member care. Multilingual assistance caters to the wide range of nationalities within their customer base.

Pros and Cons of Now Health International Insurance

Pros

• Comprehensive Coverage: High benefit limits and wide-ranging coverage for various medical treatments offer extensive protection.
• Digital Tools: User-friendly online portfolio, mobile app, and digital membership card enhance accessibility and convenience.
• Global Network: Access to a vast network of medical providers worldwide ensures members can readily access healthcare globally.

Cons

• Limited Geographic Coverage (for some plans): Certain plans, such as SimpleCare, may have restricted geographic coverage (e.g., Europe only or excluding the U.S.).
• No Bariatric Surgery Coverage (Historical): While this might have changed, historically (as of April 2011) bariatric surgery was not covered. It is crucial to verify current coverage details directly with Now Health International.

Conclusion

Now Health International is a reputable international private medical insurance provider with a strong global presence and a commitment to digital innovation. Their offerings, such as WorldCare and SimpleCare, provide flexibility to meet varying needs and budgets. The company's extensive global network of medical providers and its emphasis on user-friendly digital tools enhance the overall customer experience. However, potential customers should carefully review the specific terms and coverage details of each plan to ensure it meets their individual requirements.

Recommendations: Expatriates, high-net-worth individuals, and small to medium-sized companies with international employees would likely benefit most from Now Health International's services. The company's global reach and comprehensive coverage are especially advantageous for those with frequent international travel or relocation.

Frequently Asked Questions about Now Health International Insurance

1. Who Can Get Cover with Now Health Insurance? Now Health primarily caters to expatriates, but coverage may extend to local nationals in certain regions. Specific eligibility criteria depend on the chosen plan and location.

2. How Does Now Health Calculate Premiums? Premiums are calculated based on factors like the age(s) of the insured at the plan's start or renewal and the primary insured's country of residence.

3. Where Can I Get Treatment with a Now Health Plan? Members can access treatment worldwide at participating medical facilities. Using Now Health's provider search tool allows members to find doctors and hospitals within their area, ensuring they have access to appropriate healthcare.

References

• [1] https://en.wikipedia.org/wiki/Now_Health_International
• [2] https://rocketreach.co/now-health-international-profile_b5d7704af42e3d11
• [3] https://www.international-health-cover.com/medical-insurance-providers/now-health.html
• [4] https://www.internationalinsurance.com/now-health/
• [5] https://www.now-health.com/media/3655/corporate-profile-updated-march-2019.pdf