Johns Eastern Company

Johns Eastern Company Insurance Review

Brief Introduction and Overview of the Company

Johns Eastern Company, Inc. is a full-service Third Party Administrator (TPA) and independent adjusting firm specializing in all lines of Property, Liability, Transportation, and Workers Compensation related claims. Established in 1946, the company has built a strong reputation on its integrity, extensive experience, and proven track record of successfully resolving diverse claim types. Its client base includes self-insured groups, public entities, insurance carriers, and even Lloyd's of London, a testament to its capabilities and industry standing.

Key Highlights of the Company’s Market Position and Reputation

• Exceptional Reputation: Johns Eastern enjoys a stellar reputation within the insurance sector, particularly amongst self-insured groups, public entities, insurance carriers, and Lloyd's of London. This reflects consistent high-quality service and effective claim resolution.
• Extensive Expertise: The company's expertise spans a wide array of independent adjusting and TPA services, encompassing Workers' Compensation, Automobile, Trucking, General Liability, Property, and Motor Truck Cargo programs. This breadth of service caters to a diverse range of clients and their specific needs.
• Strategic Integration: Johns Eastern's integration into Davies, a prominent specialist professional services and technology business, provides access to substantial additional resources and cutting-edge services. This synergy enhances the company's ability to deliver innovative and comprehensive solutions to its clients.

Overview

Year of Establishment and Background Story

Year of Establishment: 1946

Background Story: Founded by Corydon Johns, the company's success is deeply rooted in the strong client relationships he cultivated. This emphasis on building trust and understanding has been a cornerstone of Johns Eastern's growth and sustained success over the decades. The commitment to client relationships continues to be a defining characteristic of the company's operations.

Key Milestones in the Company’s History and Growth

• 1946: Founding: The company's journey began in 1946 under the leadership of Corydon Johns, laying the foundation for its enduring legacy.
• Expansion: Johns Eastern has strategically expanded its geographic reach, establishing a presence across multiple states, including Florida (Maitland and Lakewood Ranch), Virginia, Maryland/Washington D.C./Northern Virginia, and Pennsylvania/Delaware/New Jersey. This expansion demonstrates the company's commitment to providing nationwide service.
• Integration with Davies: The recent integration with Davies marks a significant milestone, boosting the company's capabilities in claims solutions, insurance services, consulting, and technology. This partnership allows Johns Eastern to leverage Davies' resources and expertise to further enhance client service.

Regulatory Compliance and Licenses

Details on Licenses and Certifications Obtained

Licenses: Johns Eastern personnel hold the necessary licenses and bonds required for their roles. The company maintains a rigorous corporate training program to ensure a highly skilled and knowledgeable workforce, adhering to best practices and established claims procedures. This commitment to training and compliance underscores the company's dedication to professional standards.

Certifications: Continuous professional development is a priority for Johns Eastern. The company actively participates in continuing education programs and maintains affiliations with professional organizations such as The Institutes and the CPCU Society. This ensures that its staff remains at the forefront of industry knowledge and best practices.

Insurance Products and Services

Main Insurance Products

Types of Insurance Offered: Johns Eastern provides comprehensive insurance coverage across various lines:

• Property Insurance: Protects against damage to real and personal property, including homes, buildings, and other assets.
• Liability Insurance: Offers protection against claims arising from damages or injuries caused to third parties.
• Transportation Insurance: Covers vehicles used for commercial purposes, such as automobiles, trucks, and other transportation assets.
• Workers' Compensation Insurance: Provides benefits for employees injured or become ill due to work-related incidents.

Coverage Options and Policy Details: Johns Eastern distinguishes itself by offering customized insurance solutions tailored to meet the unique needs and risk profiles of its diverse clientele. These options include Self-Insured Programs, Large Deductible Programs, All-Lines Aggregate Deductible Programs, and Fully Insured Programs.

Additional Services

Other Services Provided: Beyond core insurance products, Johns Eastern extends its service offerings to include:

• Claims Assistance: Comprehensive claims handling, adjusting, and appraising services ensure efficient and effective claim resolution.
• Financial Advisory Services: Johns Eastern may offer financial advisory support to help clients manage risk and foster organizational growth. This consultative approach adds value beyond standard insurance coverage.
• Potential for Retirement Planning: While not explicitly stated, the inclusion of financial advisory services suggests that retirement planning could be a component of their offerings.

Premiums and Pricing

Pricing Structure

Overview of Premium Rates for Different Types of Insurance: Premium rates are determined on a case-by-case basis, factoring in the type of insurance, the client’s specific risk profile, and other relevant factors. Specific premium rates are not publicly available.

Comparative Analysis with Industry Averages: While precise comparisons to industry averages aren't readily available, Johns Eastern's premium rates are generally considered competitive within the market.

Discounts and Special Offers

Available Discounts: Johns Eastern may offer several discount opportunities:

• Multi-policy discounts: Purchasing multiple insurance policies from Johns Eastern could result in reduced premiums.
• Safe driver discounts: Clean driving records may qualify clients for lower premiums on transportation insurance.
• Loyalty rewards: Long-standing clients may receive loyalty rewards or other incentives.

Promotional Deals and Limited-Time Offers: Specific promotional offers are not consistently advertised but may be available upon inquiry.

Customer Service and Support

Contact Methods

Available Customer Service Channels: Johns Eastern offers multiple ways to connect with its customer service team:

• Phone: Several phone numbers are available depending on the location: (215) 540-4400 (Pennsylvania/Delaware/New Jersey), (877) 326-5326 (Maitland, Florida), and (941) 907-3100 (Lakewood Ranch, Florida).
• Email: Clients can reach out via email at [email protected] or through the company website's contact form.

Availability of 24/7 Support and Multilingual Assistance: While 24/7 support isn't explicitly advertised, the company's extensive network and multiple contact points suggest readily available assistance. The integration with a global organization like Davies implies potential for multilingual support.

Pros and Cons of Johns Eastern Company Insurance

Pros

Advantages of Choosing This Insurance Company:

• Comprehensive Coverage: Johns Eastern offers a wide range of insurance products and services, providing clients with comprehensive risk protection.
• Competitive Premiums: The company strives to offer competitive premium rates to ensure affordability for its clients.
• Strong Reputation: Johns Eastern has cultivated a solid reputation in the industry, built on its long history of integrity and successful claim resolutions.

Cons

Potential Drawbacks or Areas for Improvement:

• Limited Public Information: More detailed public information on specific premium rates, promotional offers, and detailed service descriptions would enhance transparency.
• Customer Complaints: While the company addresses customer complaints, some negative feedback has been noted on platforms like the Better Business Bureau (BBB).

Conclusion

Summary of the Main Points Covered in the Review

Johns Eastern Company, Inc. is a well-established and reputable TPA and independent adjusting firm with a history spanning over seven decades. It offers comprehensive insurance solutions across various lines, backed by a strong reputation and generally competitive pricing. While the company has areas for improvement, such as increasing public information transparency and consistently addressing customer concerns, its experience, breadth of services, and integration with Davies position it favorably within the insurance market.

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

• Self-Insured Groups: Johns Eastern's specialized expertise in self-insured programs makes them a strong partner for this type of client.
• Public Entities: The company's experience in handling claims for public entities is a key advantage.
• Insurance Carriers: The integration with Davies provides significant resources and capabilities beneficial to insurance carriers seeking a reliable partner.

Frequently Asked Questions about Johns Eastern Company Insurance

Answers to Common Questions about the Company’s Policies, Claims Process, and More

1. What types of insurance does Johns Eastern offer? Johns Eastern offers property, liability, transportation, and workers' compensation insurance.
2. How does Johns Eastern handle claims? The company provides comprehensive claims handling, adjusting, and appraising services.
3. Is Johns Eastern accredited by the BBB? No, Johns Eastern is not accredited by the BBB, however, it actively works to address customer complaints.
4. What is the company’s history? Johns Eastern was founded in 1946 and has grown to serve clients across multiple states.
5. How can I contact Johns Eastern? Contact information can be found on their website, including phone numbers for various locations and email addresses.

References

• [1] https://www.eagle-law.com/firms/johns-eastern-company-inc-4/
• [2] https://rocketreach.co/johns-eastern-company-inc-profile_b5d386fff42e46f6
• [3] https://www.bbb.org/us/fl/maitland/profile/insurance-claims-processing/johns-eastern-company-inc-0733-90200723
• [4] https://davies-group.com/northamerica/johns-eastern-rebrand/