Go Insurance

Go Insurance Insurance Review

This comprehensive review delves into Go Insurance, a prominent Australian travel insurance provider. We'll examine its history, insurance offerings, pricing structure, customer service, and overall value proposition to help you determine if it's the right choice for your travel insurance needs.

Overview

Year of Establishment and Background Story

Founded in 2010 by insurance specialists Rod Steley and Kim Murchie, Go Insurance emerged from a perceived gap in the market. The founders recognized a need for more flexible and affordable travel insurance options than those traditionally available. Their combined experience of over 70 years in the insurance industry provided a solid foundation for building a company focused on customer-centric solutions.

Key Milestones in the Company’s History and Growth

Since its inception, Go Insurance has steadily grown, becoming a recognized name in the Australian travel insurance landscape. A key milestone was the expansion of its product offerings beyond standard travel insurance. Now, Go Insurance caters to diverse travel needs with specialized policies for cruising, sailing, dental tourism, and even destination weddings. This diversification demonstrates a commitment to adapting to evolving customer demands and niche travel markets.

Regulatory Compliance and Licenses

Go Insurance operates under the registered trading name of Go Unlimited Pty Ltd (ABN 74 149 217 925). Crucially, it holds an Australian Financial Services License (AFS License no. 404782) issued by the Australian Securities & Investments Commission (ASIC). This license ensures Go Insurance adheres to strict regulatory standards and provides a level of consumer protection mandated by Australian law. This regulatory compliance is a critical factor in building trust and confidence amongst its customer base.

Insurance Products and Services

Main Insurance Products

Go Insurance's core offering centers around travel insurance. They provide various policies, including options for one-way and return trips. A notable aspect of their offerings is the inclusion of non-residents who have lived in Australia for at least three months before purchasing a policy. This broader eligibility demonstrates a commitment to inclusivity within the Australian travel insurance market.

Coverage Options and Policy Details

Go Insurance provides both comprehensive and basic policy options. This allows customers to customize their coverage according to their individual needs and budget. A valuable feature is the automatic inclusion of cover for many conditions. However, customers with pre-existing conditions can further augment their protection by undergoing a medical screening, ensuring appropriate coverage for their specific health circumstances. This tiered approach ensures that customers are not over-insured or under-insured, leading to better value and peace of mind.

Additional Services

Beyond core insurance products, Go Insurance offers several supporting services. They have a dedicated in-house claims department, streamlining the claims process and ensuring prompt and fair handling of claims. While not explicitly advertising financial advisory services, the company’s website and policy documents provide sufficient information to aid customers in making informed decisions about their policy choices. This focus on transparency is commendable and helps to foster a positive customer experience.

Premiums and Pricing

Pricing Structure

Go Insurance adopts a flexible pricing structure. Customers can adjust their premium by choosing a higher excess. This allows individuals to tailor their policy cost to their risk tolerance and budget. The standard excess is set at $200 per person for most sections; however, the ability to modify this amount offers a degree of personalization often lacking in standard insurance packages. This flexibility is a key competitive advantage.

Comparative Analysis with Industry Averages

While Go Insurance doesn't explicitly provide a comparative analysis against industry averages, it’s advisable for consumers to compare quotes from different providers before making a decision. Independent websites and resources often provide useful comparisons to help you assess value and determine the most competitive pricing for your needs.

Discounts and Special Offers

The primary discount offered by Go Insurance is the ability to reduce premiums by selecting a higher excess. The company does not currently advertise other discounts, such as multi-policy discounts or safe driver discounts. However, it is worth checking their website periodically for any potential time-limited promotional offers.

Customer Service and Support

Contact Methods

Go Insurance offers multiple avenues for contacting customer support. These include phone support (both within and outside Australia), email addresses dedicated to claims, customer service, and sales inquiries, and a convenient live chat feature on their website. This multi-channel approach provides customers with flexibility in choosing the most convenient method to reach out for assistance.

Availability of 24/7 Support and Multilingual Assistance

Go Insurance offers 24-hour emergency assistance, a vital service for travelers facing unforeseen circumstances abroad. Their emergency assistance team consists of medical, insurance, and travel specialists, ensuring comprehensive support. Furthermore, the team is multilingual, accommodating the diverse needs of international travelers. This commitment to 24/7 multilingual support significantly enhances the overall customer experience and reduces stress during emergencies.

Pros and Cons of Go Insurance Insurance

Pros

Go Insurance presents several key advantages. Its competitive premiums and flexible policy options allow customers to tailor their coverage to their specific needs and budget. Comprehensive coverage, including automatic cover for numerous conditions, provides significant peace of mind. Finally, the dedicated in-house claims department ensures efficient and fair handling of claims, reducing stress during potentially difficult situations.

Cons

Despite its strengths, Go Insurance has some drawbacks. Its limited availability to Australian residents aged 75 and under at the time of travel restricts its accessibility. Additionally, the $200 standard excess per person might be considered high by some customers, potentially impacting the overall affordability for those seeking lower-cost options.

Conclusion

Summary of the Main Points Covered in the Review

Go Insurance is a reputable Australian travel insurance provider offering flexible and affordable policies with comprehensive coverage. Its customer-centric approach includes a user-friendly website, multiple contact channels, 24/7 emergency assistance, and a dedicated claims department. While the age limit and standard excess might be considered limitations, the overall value proposition is compelling for many Australian travelers.

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

Go Insurance is particularly well-suited for Australian residents aged 75 and under seeking flexible and affordable travel insurance. Those who value comprehensive coverage options, the ability to adjust their excess, and responsive customer service will find Go Insurance a suitable choice. The company's clear policy details and multiple contact options ensure ease of use and assistance when needed.

Frequently Asked Questions about Go Insurance Insurance

Here are answers to common questions about Go Insurance policies, claims, and more:

• Q: What is the deadline for notifying claims? A: All claims must be notified within 30 days of policy expiry or return to Australia, whichever is earlier.
• Q: Do I need a medical screening? A: If you have a condition not automatically covered under the policy, you can apply for additional cover by completing a medical screening.
• Q: What is Go Insurance's refund policy? A: Go Insurance offers a 14-day money-back guarantee if you find the policy unsuitable.

References

1. https://goinsurance.com.au/claims/
2. https://goinsurance.com.au/faqs/
3. https://goinsurance.com.au/contact-us/
4. https://goinsurance.com.au/about-go/
5. https://goinsurance.com.au/travel-insurance/