AAX
United States
Founded in
2018 (8 Years)
Founded
Last online: No recent activity
Contribute to TrustScoreYour experience will reflect on TrustScore.
Share your thought and experience with this company.
Security Information
Warning
This company is currently Unproved.
Please be cautious of the potential risks!
License
A Grade License
Issued by globally renowned regulators, these licenses ensure the highest trader protection through strict compliance, fund segregation, insurance, and regular audits. Dispute resolution and adherence to AML/CTF standards further enhance security.
B Grade License
Granted by respected regional regulators, these licenses offer robust safety measures such as fund segregation, financial reporting, and compensation schemes. Though slightly less strict than Tier 1, they provide dependable regional protection.
C Grade License
Issued by regulators in emerging markets, these licenses offer basic protections such as minimum capital requirements and AML policies. Oversight is less stringent, so traders should exercise caution and verify safety measures.
D Grade License
From jurisdictions with minimal oversight, these licenses often lack key protections like fund segregation and insurance. While attractive for operational flexibility, they pose higher risks to traders.
Company Information
Get to know AAX
Company Information
Get to know AAX
Founded in 2018 and launched in 2019, AAX (Atom Asset Exchange) was a cryptocurrency exchange that aimed to bridge the gap between cryptocurrency and global finance. It gained initial prominence by being the first crypto exchange to be powered by LSEG Technology's Millennium Exchange matching engine, the same technology used by major stock exchanges like the London Stock Exchange. The platform provided a range of services including spot and futures trading, crypto savings products, and token launchpads. In November 2022, following the collapse of FTX, AAX abruptly halted all user withdrawals and shuttered its platform, leading to significant user fund losses and subsequent investigations by law enforcement.
Industry
- Crypto ExchangePRIMARY
Contact
-
-
-
-
Social
Company hasn't updated its information.
Reviews
Highlight Review
Review Analytic
A
anthonybarnes2846
Direct
Excellent
Overall Thought
I’m very grateful to Aax.us.com for restoring access, which has allowed users like me to recover our accounts. It felt like everything was gone, but now there is hope again. I hope the platform continues to improve on trust and transparency because users have gone through a lot. Not every exchange can recover and support users like this. And also happy how fast the withdrawal is.
Apr 11, 2026
A
henryscott068027
Direct
Excellent
Overall Thought
I’m beyond happy right now! I merged my old account on Aax.us.com and couldn’t believe my balance was still there. After completing KYC, my account was activated, and my withdrawal went through successfully. This feels like a dream come true. I had already given up hope, but this platform brought everything back!
Apr 4, 2026
Maryam Garba
Direct
Excellent
Overall Thought
AAX has truly transformed my crypto trading journey. Their intuitive platform and diverse range of cryptocurrencies make trading a breeze. The security features, including multi-layered authentication, put my mind at ease. The real-time market data and advanced charting tools empower me to make informed decisions. What sets AAX apart is their responsive customer support; they've always promptly addressed any concerns I've had. Thanks to AAX, my crypto trading experience has been smooth, secure, and profitable.
Aug 29, 2023
Social Scout
See what Social Scout found of AAX
Provided by TrustFinance AI Analysis
Reviews
Total 24
Company has never replied
AI Review analysis
Let’s TrustFinance AI Summarize all the reviews for you.
Provided by TrustFinance AI Analysis
Filter
5 Star
75%
4 Star
17%
3 Star
4%
2 Star
0%
1 Star
4%
Sort by
Summarization
AAX Crypto Exchange Review: A Comprehensive Analysis
Overview and General Information
The Atom Asset Exchange (AAX) was a cryptocurrency exchange that ultimately ceased operations. Understanding its history and downfall provides crucial lessons for navigating the cryptocurrency market. This review examines AAX’s background, services, and the reasons behind its collapse, emphasizing the importance of choosing secure and transparent exchanges.
Background and History of the Company
AAX, founded in 2018 in Seychelles, primarily operated out of Hong Kong. The exchange’s history is unfortunately marked by significant negative events. Notably, Thor Chan, the CEO, resigned in May 2021, signaling early warning signs. The exchange ultimately suspended all withdrawals on November 13, 2022, followed by a complete cessation of operations on December 16, 2022. This abrupt closure resulted in significant losses for many investors and highlighted critical shortcomings in the platform's operational stability and security.
Certifications and Licenses Held
Publicly available information regarding specific certifications and licenses held by AAX is limited. It's crucial to remember that the lack of readily available information on licensing and regulatory approvals should raise significant concerns about an exchange's legitimacy and security. Always independently verify such details with official regulatory bodies before entrusting your funds to any cryptocurrency platform.
Products and Services Offered by AAX Crypto Exchange
Details of Main Products
AAX offered a range of typical cryptocurrency exchange services. These included:
- Spot Trading: Facilitated the buying and selling of cryptocurrencies like Bitcoin and Ethereum at the current market price.
- Perpetual Contracts: Allowed users to engage in leveraged trading of digital assets, offering potentially high rewards but also increased risk.
- P2P Fiat Trading: Provided a platform for peer-to-peer exchange of cryptocurrencies for fiat currencies (like USD, EUR, etc.).
- Savings Products: Offered users the opportunity to earn interest on their cryptocurrency holdings.
Additional and Special Services
AAX also boasted some additional features:
- API Connectivity: Provided application programming interface (API) access, enabling developers to integrate the exchange's functionality into other applications. This feature, while technically advanced, did not prevent the exchange's eventual failure.
- Financial Advisory Services (Unconfirmed): There's no reliable public information confirming the provision of financial advisory services by AAX. Any claims regarding such services should be treated with extreme caution given the exchange's eventual collapse.
Product Features and Conditions
Key Attributes and Requirements
AAX supported a relatively large number of assets and trading pairs, but this did not offset its security flaws.
- Supported Assets: Claimed support for over 20 fiat currencies and numerous digital assets. The actual number and accessibility of these assets during the exchange's operational lifespan are less clear following the collapse.
- Trading Pairs: Offered a variety of trading pairs encompassing Bitcoin, Ethereum, and other popular cryptocurrencies. Again, the practicality of this feature was diminished by the exchange's ultimate failure.
- Security Measures: AAX's most significant flaw was its inadequate security measures. The suspension of withdrawals and the exchange's complete shutdown serve as stark evidence of this critical deficiency.
Contact Channels and Customer Support
Contact Methods
AAX's customer support channels were reportedly insufficient and unreliable, adding to the negative experiences of users.
- Email: No publicly available email address for customer support is verifiable.
- Chat: A chat function existed on the website but became inoperable before the exchange's closure.
- Branch Locations: No physical branch locations were publicly known.
Service Hours and Support Quality
The lack of transparent information and communication during the crisis highlights the poor support provided by AAX.
- Service Hours: No defined service hours were publicized.
- Support Quality: The extremely poor support quality, characterized by a lack of communication and assistance to investors during the exchange's downfall, is a significant negative.
Pros and Cons of AAX Crypto Exchange
Pros
- Wide Range of Trading Pairs: AAX initially offered a diverse selection of trading pairs, potentially attractive to some traders.
- User-Friendly Interface (Reported): Some users reported a user-friendly interface, though this positive aspect is overshadowed by the exchange's security issues and ultimate collapse.
Cons
- Poor Security Measures: The most significant drawback was the demonstrably inadequate security measures, directly responsible for the exchange's failure and investor losses.
- Lack of Transparency: The lack of transparency in operations fostered mistrust amongst investors and contributed significantly to its downfall.
- Poor Customer Support: The inadequate customer support during the crisis further compounded the negative experiences of users.
Summary of AAX Crypto Exchange Review
Who is it Best Suited For and Why
Given its ultimate failure, AAX is not suitable for any investor. While it initially offered a variety of trading pairs and a reportedly user-friendly interface, these positive aspects were far outweighed by its severe security flaws and lack of transparency.
Final Thoughts on Value and Choosing the Company
In conclusion, AAX's collapse serves as a cautionary tale in the cryptocurrency market. The combination of inadequate security measures, lack of transparency, and deficient customer support resulted in significant losses for investors. When selecting a cryptocurrency exchange, prioritize platforms with robust security protocols, transparent operations, and reliable customer support. Due diligence is essential to protect your investments.
Frequently Asked Questions about AAX Crypto Exchange
- Q: What happened to AAX?
A: AAX suspended withdrawals on November 13, 2022, and ultimately ceased operations on December 16, 2022, resulting in significant losses for its users. - Q: Why did AAX collapse?
A: The collapse of AAX stemmed from a combination of factors, primarily its inadequate security measures and a lack of transparency in its operations, leading to investor mistrust and ultimately, its downfall.
References
[1] https://en.wikipedia.org/wiki/Atom_Asset_Exchange
[5] https://www.wikifx.com/en/dealer/3801739622.html