Founded in 2008, SilverCloud specializes in providing software solutions that help financial institutions improve their customer support and employee knowledge. Their core platform offers modules for customer self-service, contact center support, and internal employee support, using a centralized knowledge base to ensure consistent and accurate information. The company's mission is to empower banks and credit unions to deliver better service and reduce operational costs. In 2021, SilverCloud was acquired by ACI Worldwide, a global software company that provides real-time payment solutions, and now operates as a key product line within ACI's portfolio.

Founded in

United States