AWS Connect Official

Amazon Connect is a highly scalable, pay-as-you-go cloud contact center service that enables businesses to provide superior customer service at a lower cost. Originally built for Amazon's own extensive customer service operations, it was launched publicly as an AWS service in 2017. The platform allows companies to set up a fully operational contact center in minutes, integrating powerful AI and machine learning capabilities for features like natural language chatbots, real-time voice transcription, and sentiment analysis to improve customer experience and agent productivity.