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Overall Thought
Excellent
First Bank Plc stands out for its unmatched accessibility, thanks to its extensive branch and ATM network across Nigeria, reaching even remote areas. Customers consistently praise its long-standing reliability and trustworthiness, built over more than a century of service. The bank's robust digital platforms, including FirstMobile and the Lit App, offer convenient, user-friendly banking from anywhere. With a comprehensive suite of services catering to diverse needs and a clear commitment to customer satisfaction, First Bank remains a top choice for secure and efficient financial management. It truly is a pillar of Nigerian banking.
What do you like about First Bank of Nigeria ?
First bank has a good a reputation in dealing with customers and other agents. It has a robust digital service including first mobile, lit app offering user friendly services everywhere. It is a top choice for secured financial banking system
What do you dislike about First Bank of Nigeria ?
My primary concerns with First Bank Plc often revolve around customer service responsiveness. While channels exist, resolving complex issues or getting timely assistance can sometimes be a challenge. There are also occasional reports of digital platform instability or glitches, leading to frustrating transaction failures or delays. Additionally, some customers note inconsistent service experiences between older branches and newer digital offerings, and sometimes express frustration over unclear or frequent debit alerts. These aspects can detract from an otherwise strong banking experience.
Overall Experience
Ease of Use
Excellent
Customer support
Excellent
Security and Privacy
Excellent
Would you recommend First Bank of Nigeria to others?
Recommend