RiverSource

RiverSource Insurance Review

RiverSource Insurance, a subsidiary of Ameriprise Financial, is a significant player in the life insurance and annuity market. This comprehensive review delves into the company's history, product offerings, pricing structure, customer service, and overall reputation, providing you with the information you need to determine if RiverSource is the right choice for your insurance needs.

Overview

Year of Establishment and Background Story

RiverSource's roots trace back to 1894, when John Tappan established Investors Syndicate in Minneapolis, Minnesota. His vision was to provide accessible financial solutions to the average American, empowering smaller investors with broader financial opportunities. This foundational principle of accessibility and empowerment continues to resonate in RiverSource's mission today. [5]

Key Milestones in the Company’s History and Growth

The company's journey has been marked by significant milestones that showcase its growth and adaptation to the changing financial landscape:

• 1950: The company rebranded itself as Investors Diversified Services (IDS), reflecting its expanding portfolio of services. [1]
• 1984: American Express acquired IDS, integrating it into its extensive financial services network. This acquisition provided IDS with significant resources and expanded its market reach. [1]
• 2005: American Express divested its financial advisory arm, leading to the creation of Ameriprise Financial. Under this new parent company, the RiverSource brand emerged, consolidating certain product lines and establishing a distinct identity. [1]
• 2008-2009: Navigating the global financial crisis, Ameriprise Financial demonstrated its commitment to clients by advancing $700 million to meet immediate cash needs and providing extensive resources to help advisors and clients manage market volatility. This proactive approach highlights RiverSource's dedication to client support during challenging times. [5]

Regulatory Compliance and Licenses

RiverSource Distributors, Inc., a member of the Financial Industry Regulatory Authority (FINRA), handles the distribution of insurance and annuity products issued by RiverSource Life Insurance Company. In New York, these products are issued by RiverSource Life Insurance Co. of New York. This FINRA membership signifies adherence to industry regulations and commitment to ethical business practices. [4]

Insurance Products and Services

Main Insurance Products

RiverSource provides a comprehensive suite of insurance products designed to meet diverse financial needs:

• Life Insurance: Offering both fixed and variable universal life insurance options to protect your loved ones and secure their financial future. These policies provide flexibility and cater to various risk tolerances and financial goals. [1, 2]
• Disability Insurance: Designed to provide financial support in case of unforeseen illness or injury preventing you from working. This crucial coverage protects your income and ensures financial stability during challenging periods. [1, 2]
• Annuities: RiverSource offers both fixed and variable annuities, providing options for retirement planning and income generation. Fixed annuities offer predictable returns, while variable annuities provide growth potential tied to market performance. These products help individuals plan for a secure retirement and create a steady stream of income during their later years. [1, 2, 3]

Additional Services

Beyond its core insurance products, RiverSource enhances its offerings with valuable supplemental services:

• Financial Advisory Services: Through Ameriprise Financial Services, LLC., RiverSource clients have access to comprehensive financial advisory services. This integrated approach ensures coordinated planning across investments, insurance, and retirement strategies. [4]
• Retirement Planning: RiverSource's retirement planning expertise helps individuals develop tailored strategies to ensure a comfortable and financially secure retirement. This includes guidance on annuity selection, investment planning, and overall financial management. [2, 3]
• Claims Assistance: The company provides dedicated support throughout the claims process, ensuring a smooth and efficient experience for clients. This commitment to client support during times of need highlights RiverSource's customer-centric approach. [2]

Premiums and Pricing

Pricing Structure

RiverSource maintains a competitive pricing structure for its insurance products. However, precise premium rates are not publicly available, as they vary depending on individual factors like age, health, coverage amount, and policy type. This personalized approach ensures that clients receive appropriate pricing based on their specific needs. [1, 2]

Comparative Analysis with Industry Averages

While direct comparisons to industry averages aren't readily accessible, RiverSource's pricing is generally considered competitive, aligning with the market norms for similar products. [2]

Discounts and Special Offers

RiverSource occasionally offers discounts, such as multi-policy discounts, and may run promotional deals or limited-time offers. However, the specifics of these offers are not consistently advertised and may vary. [2]

Customer Service and Support

Contact Methods

RiverSource strives to provide convenient access to customer service. Clients can typically contact the company via phone and email. While live chat support may be available, this is not explicitly confirmed in readily accessible sources. [2, 3]

Availability of 24/7 Support and Multilingual Assistance

While RiverSource prioritizes client accessibility, specific details regarding 24/7 support and multilingual assistance are not readily available in public materials. [2]

Pros and Cons of RiverSource Insurance

Pros

Choosing RiverSource offers several key advantages:

• Competitive Premiums: RiverSource generally maintains competitive pricing, offering value for the coverage provided. [2, 3]
• Comprehensive Coverage Options: The company provides a diverse range of insurance products, allowing clients to tailor their coverage to their specific needs and risk profiles. [1, 3]
• Strong Ratings: RiverSource has earned positive ratings from independent rating agencies, indicating financial strength and stability. [2, 3]
• Established Reputation: With a long history and a strong track record, RiverSource enjoys a solid reputation within the industry. [2, 3]

Cons

While RiverSource boasts numerous advantages, potential drawbacks, common to the insurance industry, should be considered:

• Customer Experience Variation: As with any large organization, individual customer experiences can vary. It is essential to research reviews and testimonials to get a balanced perspective.
• Policy Limitations: Specific policy limitations and exclusions exist; careful review of policy details before purchasing is crucial.
• Market Volatility Impact: Market conditions can influence the performance of certain products, particularly variable annuities. Understanding these potential risks is vital.

Conclusion

Summary of the Main Points Covered in the Review

RiverSource is a well-established insurance provider with a rich history and a commitment to providing comprehensive financial solutions. Its offerings include competitive life insurance, disability insurance, and annuity products designed to help clients secure their financial future. The company is known for its strong ratings and dedication to client service. [2, 3]

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

RiverSource's offerings are particularly well-suited for individuals seeking:

• Comprehensive Life Insurance and Annuity Solutions: Those looking for a single provider offering a wide range of products for both life insurance and retirement planning.
• Competitive Premiums and Strong Customer Service: Individuals who prioritize value and responsive customer support.

Frequently Asked Questions about RiverSource Insurance

Here are answers to common questions regarding RiverSource Insurance:

Q: What types of insurance does RiverSource offer?

A: RiverSource offers life insurance, disability insurance, and various types of annuities, including both fixed and variable options. [1, 2]

Q: How can I contact RiverSource for customer service?

A: RiverSource can typically be contacted via phone and email. Live chat support might be available; however, this information isn't explicitly stated in the reviewed sources. [2, 3]

Q: What is the history of RiverSource?

A: RiverSource's origins trace back to 1894 with the founding of Investors Syndicate. Through various name changes and acquisitions, it eventually became part of Ameriprise Financial and adopted the RiverSource brand. [1, 5]

References

• [1] https://en.wikipedia.org/wiki/RiverSource
• [2] https://www.riversource.com/about-us
• [3] https://www.riversource.com
• [4] https://www.riversource.com/entities-disclosure
• [5] https://www.riversource.com/about-us/history