Partners Life

Partners Life Insurance Review: A Comprehensive Analysis

Partners Life is a prominent New Zealand-based life and health insurance provider established in 2011. It has quickly risen to become a major player in the New Zealand insurance market, gaining recognition for its comprehensive coverage, competitive pricing, and commitment to customer satisfaction. This in-depth review will examine various aspects of Partners Life, providing a balanced perspective to help potential customers make informed decisions.

Overview of Partners Life

Partners Life's journey began in 2011. Since then, it has achieved significant milestones, showcasing its growth and market impact. The company's early success was highlighted by the "Best Emerging Business" and "Excellence in Strategy and Planning" awards in 2012 at the Westpac Auckland North Business Awards. Further demonstrating its ambition, in 2020 Partners Life announced its intention to acquire BNZ Life, pending Reserve Bank of New Zealand (RBNZ) approval. Celebrating its tenth anniversary in 2021, the company underwent a rebranding to reflect its evolution. A major development occurred in 2022 with the acquisition of Partners Life by Dai-ichi Life Holdings, Inc., subject to regulatory approval. This acquisition signifies a significant step in Partners Life’s journey, providing access to substantial capital and global industry expertise.

Regulatory Compliance and Licenses

Operating under the strict regulatory oversight of the Reserve Bank of New Zealand (RBNZ), Partners Life maintains a high standard of compliance. This regulatory framework ensures the company adheres to robust financial stability and consumer protection standards. Beyond regulatory compliance, Partners Life demonstrates a commitment to social responsibility. In 2018, it achieved Rainbow Tick certification, recognizing its inclusive culture and commitment to diversity and inclusion within the LGBTQI+ community.

Insurance Products and Services

Main Insurance Products

Partners Life offers a comprehensive suite of insurance products designed to meet diverse needs. These include:

• Life insurance: Providing financial security for loved ones in the event of death.
• Income protection: Offering financial support during periods of disability or illness.
• Medical insurance: Assisting with the costs associated with medical treatment and healthcare.
• Disability insurance: Providing financial support in the event of a disability that prevents work.
• Trauma cover: Offering lump-sum payments for specific critical illnesses or injuries.
• Business risk protection insurance: Safeguarding businesses from financial losses due to unforeseen events.

Partners Life emphasizes the importance of seeking independent financial advice to ensure clients choose the policy that best suits their individual circumstances and financial goals. This commitment reflects a client-centric approach, ensuring appropriate coverage and maximizing benefits.

Additional Services

Beyond its core insurance offerings, Partners Life provides additional services to enhance its customer experience. These include:

• Financial advisory services to help clients develop long-term financial strategies.
• Retirement planning assistance to guide clients towards a secure financial future.
• Streamlined claims assistance to ensure a smooth and efficient claims process.
• Strong partnerships with independent insurance advisors, ensuring clients receive personalized, informed advice and benefit from well-structured insurance products.

Premiums and Pricing

Pricing Structure

As of March 31, 2022, Partners Life reported premium revenue of $427.9 million NZD. While the company doesn't publicly provide a detailed price comparison with industry averages, it's widely recognized for offering competitive premiums given the comprehensive coverage offered. The actual cost of premiums will vary depending on factors such as the type of insurance, the level of coverage, the age and health of the insured individual, and any applicable discounts.

Discounts and Special Offers

Partners Life may offer a variety of discounts and special offers to incentivize policy purchases and reward customer loyalty. These can include multi-policy discounts for customers who bundle multiple insurance products, safe driver discounts for motor vehicle insurance, loyalty rewards for long-term policyholders, and occasional promotional deals. However, specific details regarding current discounts and promotions are best obtained directly from Partners Life or a qualified insurance advisor.

Customer Service and Support

Contact Methods

Partners Life offers various customer service channels to assist policyholders and prospective clients. These typically include telephone support, email communication, and potentially live chat functionality. However, the specific availability and operating hours of these channels should be verified directly with the company.

24/7 Support and Multilingual Assistance

While the availability of 24/7 support and multilingual assistance isn't explicitly detailed in readily available information, Partners Life's emphasis on customer satisfaction suggests a commitment to providing timely and accessible support. It’s advisable to check their website or contact them directly to confirm the availability of these services.

Pros and Cons of Partners Life Insurance

Pros

Several key advantages contribute to Partners Life's strong market position:

• Competitive Premiums: Partners Life is known for offering competitive pricing structures for the comprehensive coverage provided.
• Comprehensive Coverage: The company offers a broad range of insurance products tailored to diverse needs.
• Strong Reputation and Market Position: Partners Life has established itself as a reputable and respected insurer in New Zealand.
• Inclusive Culture: Its commitment to diversity and inclusion is exemplified by its Rainbow Tick certification.
• Focus on Reducing Underinsurance: Partners Life actively aims to address underinsurance gaps in the New Zealand market.

Cons

Based on currently available information, specific drawbacks or areas needing improvement are not readily identified. Partners Life’s apparent focus on continuous improvement and customer feedback suggests a proactive approach to addressing any potential shortcomings.

Conclusion

Partners Life presents itself as a strong and reputable life and health insurance provider in New Zealand. Its comprehensive product range, competitive pricing, and commitment to customer service are key strengths. The acquisition by Dai-ichi Life Holdings further solidifies its position and provides access to significant resources for future growth. Partners Life is well-suited for individuals and families seeking comprehensive coverage, businesses needing risk protection, and clients who value independent advice and a focus on customer satisfaction.

Recommendations: Partners Life is a viable option for those seeking a reputable insurer with a wide range of products and a strong commitment to customer service. However, comparing quotes from multiple insurers is always advisable before committing to a policy.

Frequently Asked Questions about Partners Life Insurance

Specific FAQs are not readily available within the sources used for this review. For detailed answers to specific questions about Partners Life policies, claims processes, or other aspects of their service, please refer to their official website or contact their customer service department directly.

References

[1] https://en.wikipedia.org/wiki/Partners_Life

[2] https://www.insurancebusinessmag.com/nz/companies/partners-life/215239/

[4] https://www.dnb.com/business-directory/company-profiles.partners_life_limited.b95270c080d3c1016fa54759daa1cd4e.html