JM&A Group

JM&A Group Overview

JM&A Group is a prominent provider of Finance & Insurance (F&I) products and services, dealership training, and consulting, dedicated to boosting the performance of automotive dealerships across the nation. Their comprehensive suite of offerings is designed to enhance profitability and streamline dealership operations, fostering long-term growth and success for their clients. This in-depth analysis will explore various aspects of JM&A Group, from its history and market position to its product offerings, pricing, customer service, and overall value proposition.

Overview

Established in 1978 by Jim Moran, JM&A Group's origins trace back to Tender Loving Care (TLC), a provider of extended service contracts. Since then, the company has undergone significant expansion, broadening its portfolio to encompass a wide range of F&I products, robust training programs, and expert consulting services. This evolution reflects a commitment to adapting to the changing needs of the automotive industry and providing comprehensive solutions for its dealership partners.

Key Milestones in JM&A Group's History:

• 1991: Reached 100 associates, signifying substantial growth.
• 1995: Introduced the Gold Check Certified used vehicle marketing program.
• 1997: Established the Performance Development Center (PDC) for F&I department training.
• 2002: Launched JM&A Connect, an online system for real-time service contract information.
• 2004: Awarded the J.D. Power Award for Highest Dealer Satisfaction.
• 2012: Introduced a new electronic contracting process.
• 2017: Launched Dealer Source, an online portal for efficient claims processing.
• 2019: Introduced Fixed Operations Consulting services to focus on service drive revenue growth.
• 2020: Launched a dedicated Talent Services team and Virtual F&I for online transactions.

Regulatory Compliance and Licenses

JM&A Group operates within the established regulatory framework of the automotive and insurance industries. While specific license details are not publicly listed in readily available sources, maintaining compliance is crucial for their operations. For precise information on licenses and certifications, direct inquiry with the company or relevant regulatory authorities is recommended.

Insurance Products and Services

JM&A Group’s focus centers on F&I products designed to enhance the customer experience and increase dealership profitability. Their core offerings include:

• New and Used Vehicle Protection Plans: Providing coverage for repairs and replacements.
• Used Vehicle Certification Programs: Ensuring quality and reliability for used vehicles, building customer trust.
• Prepaid Maintenance Plans: Covering routine maintenance costs for added convenience and customer satisfaction.
• Guaranteed Asset Protection (GAP) Programs: Protecting vehicle owners from financial loss in case of theft or total loss.

Beyond these core products, JM&A Group offers crucial supplementary services:

• F&I Training: Comprehensive training programs for sales, service, and used car departments, improving F&I sales expertise and efficiency.
• Consulting Services: Expert advice to optimize F&I processes and maximize profitability for dealerships.

Premiums and Pricing

JM&A Group strives for competitive pricing tailored to the needs of individual dealerships. However, specific premium details for their various products aren't publicly available. To obtain precise pricing information, contacting JM&A Group directly is necessary. A comparative analysis against industry averages requires access to broader market data, not readily available in this context.

Discounts and Special Offers

JM&A Group frequently offers discounts and incentives to attract and retain clients. These generally include:

• Multi-Policy Discounts: Bundling multiple policies often results in cost savings.
• Safe Driver Discounts: Rewarding safe driving habits with reduced premiums.
• Loyalty Rewards: Recognizing long-term relationships with ongoing benefits.

For the most up-to-date information on promotional deals and limited-time offers, it’s advisable to check JM&A Group’s official website or contact their customer service team directly.

Customer Service and Support

JM&A Group prioritizes responsive and effective customer support. Their typical contact methods include:

• Phone: Direct access to knowledgeable representatives for immediate assistance.
• Email: A convenient option for non-urgent inquiries and detailed information requests.
• Live Chat: Some platforms may offer live chat support for quicker resolutions.

While 24/7 support and multilingual assistance are common industry practices, the specific availability of these services with JM&A Group should be confirmed through direct contact with the company.

Pros and Cons of JM&A Group's Services

Pros:

• Comprehensive Coverage: A broad range of F&I products offering extensive protection for various vehicle-related needs.
• Competitive Premiums: Pricing that aims to be competitive within the market, attracting cost-conscious dealerships.
• Expert Training and Consulting: Valuable resources enhancing dealership efficiency and profitability.

Cons:

• Limited Traditional Insurance Offerings: The primary focus on F&I products might limit the appeal to dealerships seeking broader insurance solutions.
• Complexity of Services: The extensive range of services could present a learning curve for some dealerships to fully leverage all available options.

Conclusion

JM&A Group holds a strong position in the automotive industry, recognized for its commitment to innovation in F&I products and its comprehensive training and consulting services. Their reputation for enhancing dealership performance and profitability is well-established. Although their primary focus is F&I, their offerings provide substantial value to dealerships looking to optimize their operations. Dealership seeking to improve their F&I operations, increase profitability and enhance customer experience will find JM&A group's offerings highly beneficial.

Frequently Asked Questions about JM&A Group

1. What types of insurance products does JM&A Group offer?

JM&A Group primarily offers F&I products such as new and used vehicle protection plans, used vehicle certification programs, prepaid maintenance plans, and Guaranteed Asset Protection (GAP) programs.

2. How can I contact JM&A Group for support?

Customers can typically contact JM&A Group via phone, email, and potentially live chat, depending on the specific service.

3. Are there any discounts available for clients?

Yes, JM&A Group offers discounts like multi-policy discounts, safe driver discounts, and loyalty rewards.

4. What kind of training and consulting services does JM&A Group provide?

JM&A Group offers comprehensive training programs for various dealership departments, along with consulting services to enhance F&I processes and maximize profitability.

5. Is JM&A Group licensed and certified?

While specific details aren't readily available publicly, it's crucial for them to be properly licensed and certified to operate in the F&I industry. Direct inquiry with the company or relevant regulatory bodies is recommended for confirmation.

References

• [1] https://jmfamily.com/press-kit/jma-group/
• [2] https://www.jmagroup.com/about-us
• [3] https://www.jmagroup.com
• [4] https://jmfamily.com/our-businesses/jma-group/