InsureandGo

InsureandGo Insurance Review: A Comprehensive Guide

Overview

InsureandGo, established in 2000 in Braintree, Essex, UK, has carved a significant niche in the travel insurance market.^[1,3] Its journey reflects adaptability and strategic acquisitions. Let's delve into the key milestones shaping its trajectory:

• 2005: A pioneering move saw InsureandGo become one of the first companies to remove the terrorism exclusion clause from its policies, demonstrating a commitment to comprehensive coverage.^[1,3]
• 2006: Expansion and growth led to a relocation to new offices in Southend-on-Sea, following the acquisition of Travel Claims Services.^[1]
• 2010: A significant shift occurred with the acquisition of InsureandGo by Mapfre, a prominent Spanish insurance company. This acquisition solidified InsureandGo’s position within a larger, internationally recognized insurance group.^[1]
• 2015: Further strategic restructuring involved relocating the majority of UK operations to Bristol, a move designed to optimize efficiency and operational capabilities.^[1]
• 2021: A change in ownership saw AllClear Travel Insurance acquire InsureandGo following Mapfre Asistencia’s withdrawal from the UK travel insurance market. This marked a new chapter in the company's evolution.^[1]
• 2024: NSM Insurance Group completed the purchase of AllClear and InsureandGo, signifying the company’s ongoing development and consolidation within the insurance sector.^[1]

Regulatory Compliance and Licenses

InsureandGo operates under the administration of IES Limited, based in Gibraltar, with operations spanning the UK, Ireland, and Australia.^[2] While the company's operational presence is established, detailed information regarding specific licenses and regulatory compliance is not prominently featured on their website. This lack of transparency warrants further investigation for consumers prioritizing detailed regulatory information.

Insurance Products and Services

Main Insurance Products

InsureandGo's core offering centers around travel insurance, catering to a wide range of needs. Key features include:

• Comprehensive Travel Insurance: Policies cover single trips and annual multi-trip options, allowing flexibility for various travel styles.^[2]
• No Upper Age Limit: A significant advantage is the absence of an upper age limit on both single-trip and annual multi-trip policies, making it accessible to a broader demographic.^[2]
• Coverage Options and Policy Details:
• Black Level Policy: This top-tier policy boasts a 5-star Defaqto rating since 2011, signifying comprehensive coverage and high-quality protection.^[2]
• Gold and Black Policies: Both offering 5-star ratings, these policies provide extensive coverage, catering to diverse travel needs and risk profiles.^[2]
• Cover for Medical Conditions: InsureandGo demonstrates a commitment to inclusivity by covering numerous pre-existing medical conditions at no additional cost. For more complex conditions, options exist to engage specialist providers.^[2]

Additional Services

Beyond standard travel insurance, InsureandGo offers specialized coverage and add-ons:

• Family Travel Insurance: Conveniently covers entire families under a single policy, simplifying the insurance process for larger groups.^[2]
• Extreme Sports Travel Insurance: This is a valuable addition for adventurous travelers, extending coverage to high-risk activities such as canyon swinging and skydiving.^[2]
• Gadget and Valuable Items Cover: An optional upgrade protects valuable items like laptops and other electronics against loss or damage during travel.^[2]
• Business Cover: Specifically tailored for business travelers, this coverage addresses potential risks associated with work equipment, accidents, illnesses, and flight cancellations.^[2]

Premiums and Pricing

Pricing Structure

InsureandGo presents competitive pricing for its insurance policies:

• Single Trip Travel Insurance: Starts from £8.56.^[2]
• Annual Multi-Trip Travel Insurance: Starts from £42.20.^[2]

While the pricing is competitive, a direct comparison to industry averages is not readily available on their website, making it difficult to objectively assess value without further research.

Discounts and Special Offers

Information regarding discounts and special offers is limited on the InsureandGo website. The lack of explicit details on multi-policy discounts, safe driver discounts, or loyalty rewards programs limits transparency and potential cost savings for customers.

Customer Service and Support

Contact Methods

InsureandGo offers several avenues for customer contact:

• Phone: Direct phone lines are available for inquiries.
• Email: Email support provides another option for reaching customer service.
• Live Chat: A live chat option is not explicitly mentioned on the website.

24/7 Support and Multilingual Assistance

While 24/7 emergency medical assistance is available,^[2] the availability of multilingual assistance isn't clearly stated on the website. This information gap is crucial for international travelers seeking support in their native language.

Pros and Cons of InsureandGo Insurance

Pros

• Competitive Premiums: Pricing is competitive within the travel insurance market.^[2]
• Comprehensive Coverage: InsureandGo offers extensive coverage, including protection for medical conditions and a variety of activities.^[2]
• High Customer Satisfaction: A high percentage (99%) of customers report positive experiences and would recommend InsureandGo.^[2]

Cons

• Limited Information on Regulatory Compliance: A lack of readily available information about licenses and regulatory compliance raises concerns about transparency.^[2]
• No Specific Information on Discounts: The absence of detailed information regarding discounts and loyalty programs limits potential cost savings for customers.^[2]

Conclusion

InsureandGo presents itself as a reliable travel insurance provider with a proven track record and competitive pricing. Its comprehensive coverage and high customer satisfaction rate are strong points. However, the lack of transparency regarding regulatory compliance and discount information needs improvement. Prospective customers should carefully weigh these factors before making a decision.

Frequently Asked Questions about InsureandGo Insurance

1. What types of insurance does InsureandGo offer? InsureandGo primarily offers travel insurance, encompassing single-trip and annual multi-trip policies with optional add-ons for activities and gadgets.^[2]
2. Does InsureandGo cover pre-existing medical conditions? Yes, InsureandGo covers many pre-existing medical conditions without additional charges. For serious conditions, there are options to work with specialist providers.^[2]
3. What is the pricing structure for InsureandGo’s insurance policies? Single-trip policies start from £8.56, while annual multi-trip policies begin at £42.20.^[2]
4. Does InsureandGo offer any discounts or special offers? The website does not explicitly detail any available discounts or special offers.^[2]
5. How does InsureandGo handle customer service and support? InsureandGo provides 24/7 emergency medical assistance and offers customer service via phone and email.^[2]

Key Takeaways:

• InsureandGo offers competitive travel insurance with comprehensive coverage.
• Pricing is generally affordable, starting from £8.56 for single trips and £42.20 for annual multi-trip policies.
• Customer satisfaction is high, with 99% recommending the service.
• However, the lack of detailed information on regulatory compliance and discounts is a drawback.

References

1. https://en.wikipedia.org/wiki/InsureandGo
2. https://www.insureandgo.com
3. https://www.b.co.uk/companies/insureandgo