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The Hong Kong Insurance Authority's 2025 Conduct In Focus report indicates a 19.9% increase in insurance complaints, highlighting ongoing conduct issues and new commission-spreading rules for long-term policies. The report notes that 1,173 complaints were received, with the majority related to conduct and representation of information. The IA aims to improve intermediary practices through regulatory reforms and emphasizes the importance of professional development. Public feedback on intermediaries was mixed, with positive experiences linked to personalized advice and responsiveness, while negative experiences stemmed from misinformation and poor communication. The report also details recent enforcement actions against brokers for anti-money laundering deficiencies.

The Hong Kong Insurance Authority's 2025 Conduct In Focus report indicates a 19.9% increase in insurance complaints, highlighting ongoing conduct issues and new commission-spreading rules for long-term policies. The report notes that 1,173 complaints were received, with the majority related to conduct and representation of information. The IA aims to improve intermediary practices through regulatory reforms and emphasizes the importance of professional development. Public feedback on intermediaries was mixed, with positive experiences linked to personalized advice and responsiveness, while negative experiences stemmed from misinformation and poor communication. The report also details recent enforcement actions against brokers for anti-money laundering deficiencies.