DALBAR, Inc.

Founded in 1976, DALBAR, Inc. is the financial community’s leading independent expert for evaluating, auditing, and rating business practices, customer performance, product quality, and service. The company provides research, ratings, and consulting services to financial institutions, including mutual funds, investment firms, insurance companies, and retirement plan providers. DALBAR is widely known for its annual "Quantitative Analysis of Investor Behavior" (QAIB) study, which measures the effects of investor decisions to buy, sell, and switch into and out of mutual funds over time.