978 Finance

The Hong Kong Insurance Authority's 2025 Conduct In Focus report reveals a 19.9% increase in insurance complaints, highlighting ongoing issues in conduct-related categories. The report indicates that 1,173 complaints were filed, with the majority related to intermediaries' sales practices. New commission-spreading rules for participating policies aim to improve service quality and reduce aggressive selling. Additionally, the report discusses high early-stage attrition rates among intermediaries and public perceptions of intermediary services, emphasizing the need for improved professional conduct to enhance trust in the insurance market. Recent enforcement actions against broker companies for anti-money laundering violations are also noted, underscoring the importance of compliance in maintaining market integrity.

The Hong Kong Insurance Authority's 2025 Conduct In Focus report reveals a 19.9% increase in insurance complaints, highlighting ongoing issues in conduct-related categories. The report indicates that 1,173 complaints were filed, with the majority related to intermediaries' sales practices. New commission-spreading rules for participating policies aim to improve service quality and reduce aggressive selling. Additionally, the report discusses high early-stage attrition rates among intermediaries and public perceptions of intermediary services, emphasizing the need for improved professional conduct to enhance trust in the insurance market. Recent enforcement actions against broker companies for anti-money laundering violations are also noted, underscoring the importance of compliance in maintaining market integrity.