Confero Group AG

Founded in 2003, Confero Group is a specialized market research agency focused on improving customer service quality for its clients. The company primarily operates in the Baltic region (Latvia, Lithuania, and Estonia) and is a member of the Mystery Shopping Professionals Association (MSPA). Its core services include mystery shopping, customer satisfaction surveys (CATI), service quality audits, and competitor analysis, aiming to provide businesses with actionable insights to enhance customer experience and loyalty.