By Miles

By Miles Insurance Review: A Comprehensive Guide

By Miles is a revolutionary car insurance provider based in Bromley, England, offering a unique pay-per-mile insurance policy specifically tailored for low-mileage drivers. This innovative approach sets it apart from traditional insurers, promising a more accurate and cost-effective insurance solution. This detailed review delves into every aspect of By Miles, helping you decide if it's the right choice for your needs.

Overview: A Look into By Miles' History and Growth

By Miles Ltd, incorporated on March 19, 2015, has a fascinating history. Initially registered as MULTAS MENTAS LIMITED, it later became IMSURE GROUP LIMITED before settling on its current name in 2017. This evolution reflects the company's growth and adaptation within the competitive insurance market. The appointment of new directors and secretaries in 2023 signals significant restructuring and expansion, indicating a thriving and forward-thinking organization.

Key Milestones:

• 2015: Incorporated as MULTAS MENTAS LIMITED.
• 2016: Name changed to IMSURE GROUP LIMITED.
• 2017: Name changed to BY MILES LTD.
• 2023: Significant restructuring with new director and secretary appointments.

Regulatory Compliance and Licenses

By Miles Ltd operates under company number 09498559 and maintains its registered office at Churchill Court, Westmoreland Road, Bromley, England, BR1 1DP. Its presence on the UK Companies House register confirms its legitimacy and adherence to UK regulations. While specific licenses aren't explicitly detailed on their public website, their operation suggests compliance with all necessary regulatory requirements for offering insurance services in the UK. Further investigation into specific regulatory bodies may be necessary for complete verification.

Insurance Products and Services: What By Miles Offers

Main Insurance Products

By Miles' core offering centers around its innovative car insurance policy. This pay-per-mile insurance is designed to reward responsible drivers who cover fewer miles annually. Key features include:

• Comprehensive Coverage: Protection is provided whether your car is parked or in motion, offering peace of mind.
• Pay-Per-Mile Rate: Your premium is calculated based on the actual miles driven, ensuring you only pay for what you use. This offers substantial savings compared to traditional policies that often assume higher mileage.
• No Claims Bonus (NCD) Protection: A significant advantage – even if you make a claim, your hard-earned No Claims Bonus remains intact.

Additional Services

Beyond the core insurance, By Miles provides additional value-added services:

• Claims Assistance: A streamlined and supportive claims process is provided to simplify the experience.
• Driving Tools and Reminders: Handy features within the app or web dashboard include reminders for MOTs and car tax, ensuring you stay on top of your vehicle's maintenance schedule.

Premiums and Pricing: Understanding the Cost

Pricing Structure

The cornerstone of By Miles' appeal lies in its pay-per-mile pricing. This means your premium is directly correlated to your annual mileage. The company employs a sophisticated system using either a compact Miles Tracker device or a direct connection to your car's mileometer to accurately record your mileage.

Comparative Analysis with Industry Averages

By Miles often proves far more cost-effective than traditional insurers. Traditional policies frequently estimate higher annual mileage, leading to inflated premiums. By Miles' precise mileage tracking ensures fairer and more accurate pricing, especially beneficial for low-mileage drivers.

Discounts and Special Offers

While By Miles doesn't advertise specific discounts like multi-policy or safe driver discounts in the traditional sense, its pay-per-mile model itself acts as a significant discount for low-mileage drivers. The absence of traditional promotional deals reflects its commitment to consistent and fair pricing based on actual usage.

Customer Service and Support: Reaching Out to By Miles

Contact Methods

By Miles offers multiple channels for customer support:

• Phone: 0330 088 3838
• Live Chat: Available through their app, providing immediate assistance.
• Email: While not prominently advertised, email support is likely available. Contacting them directly may clarify this.

Availability of 24/7 Support and Multilingual Assistance

Currently, By Miles doesn't explicitly offer 24/7 support or multilingual assistance. While the app's live chat offers convenient access during business hours, expanding support hours and language options would enhance their service further.

Pros and Cons of By Miles Insurance: Weighing the Benefits

Pros

• Competitive Premiums: The pay-per-mile structure leads to cost savings, particularly for low-mileage drivers.
• Comprehensive Coverage: Provides full coverage for various scenarios, offering peace of mind.
• No Claims Bonus Protection: Safeguarding your NCD regardless of claims is a significant advantage.

Cons

• Limited Compatibility: The Miles Tracker device or direct mileometer connection may not be compatible with all vehicles.
• Potential Technical Issues: While unlikely, occasional technical glitches with the tracking device are possible.

Conclusion: Is By Miles Right for You?

By Miles provides a refreshing approach to car insurance, prioritizing fairness and accuracy. Its pay-per-mile policy is particularly attractive to low-mileage drivers who want to avoid paying for unused coverage. The No Claims Bonus protection and comprehensive coverage further enhance its value proposition.

Recommendation: By Miles is ideal for drivers who prioritize cost-effectiveness and value a transparent, mileage-based pricing system. If you drive infrequently and seek a fairer insurance solution than traditional policies, By Miles is worth serious consideration. However, you should check vehicle compatibility beforehand.

Frequently Asked Questions about By Miles Insurance

1. How does By Miles track mileage? By Miles utilizes either a small Miles Tracker device or connects directly with your car's mileometer for accurate mileage tracking.
2. What is the benefit of using By Miles? The pay-per-mile policy allows you to pay only for the miles you drive, resulting in potential cost savings.
3. Does By Miles protect my No Claims Bonus (NCD)? Yes, your No Claims Bonus is protected, even if you make a claim.
4. How do I contact By Miles for support? You can reach By Miles via phone (0330 088 3838) or through the app's live chat.
5. Is By Miles available 24/7? While not explicitly 24/7, live chat support within the app is available during business hours.
6. What types of vehicles are compatible with By Miles? It's recommended to check their website for the most up-to-date list of compatible vehicles, as compatibility requirements may change.
7. What happens if my Miles Tracker device malfunctions? By Miles provides support in case of technical issues. Contacting their customer service is recommended for prompt assistance.
8. How is my premium calculated? Your premium is determined based on a combination of factors including your vehicle, driving history, and the number of miles you drive.

Bullet Points Summary:

• Pay-per-mile car insurance
• Accurate mileage tracking via device or mileometer connection
• Cost-effective for low-mileage drivers
• Comprehensive coverage
• No Claims Bonus protection
• Multiple customer support channels
• Potential for technical issues with tracking device
• Vehicle compatibility needs to be verified.

References

1. https://www.zoominfo.com/c/by-miles/437713650
2. https://find-and-update.company-information.service.gov.uk/company/09498559
3. https://find-and-update.company-information.service.gov.uk/company/12270837/officers
4. https://www.bymiles.co.uk