24/7 Home Rescue

24/7 Home Rescue Insurance Review

Brief Introduction and Overview of the Company

24/7 Home Rescue is a UK-based company specializing in heating services, including boiler installation, repair, and maintenance. They offer a range of services to ensure homeowners have reliable and efficient heating systems. The company is committed to making heating more affordable and accessible, with a focus on energy-efficient solutions that reduce environmental footprints. [1, 3]

Key Highlights of the Company’s Market Position and Reputation

• Excellent Rating on Trustpilot: 24/7 Home Rescue boasts an excellent rating on Trustpilot, a testament to their high customer satisfaction levels. [1]
• Comprehensive Services: They provide a comprehensive suite of services that extend beyond boilers, encompassing appliance insurance and car breakdown cover. [1, 3]
• Green Energy Solutions: The company champions sustainability by offering renewable energy solutions like solar power and air source heat pumps, enabling homeowners to reduce their carbon footprints. [1, 3]

Overview

Year of Establishment and Background Story

24/7 Home Rescue was incorporated on October 30, 2015, marking the official start of their journey in the UK market. [5]

Key Milestones in the Company’s History and Growth

• Expansion of Services: Since its inception, the company has consistently expanded its service offerings, venturing beyond boiler-related services to include appliance insurance and car breakdown cover. [3]
• Introduction of New Technologies: Recognizing the evolving landscape of home energy solutions, 24/7 Home Rescue is actively introducing new technologies such as solar energy systems, air conditioning units, and electric vehicle charge points to future-proof homes and cater to evolving needs. [3]

Regulatory Compliance and Licenses

Company Status: 24/7 Home Rescue Limited is an active private limited company registered in England and Wales. [5]

Registered Office Address: The company's registered office address is Parkhill Business Centre, Padiham Road, Burnley, England, BB12 6TG. [5]

Insurance Products and Services

Main Insurance Products

Types of Insurance Offered

• Boiler Cover: Comprehensive insurance policies designed for boilers, providing peace of mind with annual services and repair options. [1]
• Appliance Insurance: Insurance coverage for a wide range of household appliances, ensuring they are in good working condition and covered for breakdowns. [3]
• Car Breakdown Cover: Essential service for vehicle owners, providing emergency assistance and repair options when breakdowns occur. [3]

Coverage Options and Policy Details

• Boiler Installation: New boiler installations are offered with attractive 0% APR repayment options, making them more accessible. [1]
• Boiler Repair: Reliable repair services are available for existing boilers, including prompt emergency call-outs for urgent situations. [1]
• Boiler Maintenance: Annual boiler services are recommended to ensure optimal performance, extend the lifespan of the boiler, and potentially prevent costly repairs. [1]

Additional Services

Other Services Provided

• Solar Power Installation: 24/7 Home Rescue provides installation services for solar panels, enabling homeowners to generate clean energy and potentially reduce their energy bills. [1]
• Air Source Heat Pumps: The company offers installation of air source heat pumps, which are eligible for a government grant of £7,500, making them a more affordable alternative for heating homes. [1]
• EV Charger Installation: Installation of electric vehicle chargers with flexible payment options and no upfront cost, encouraging the adoption of electric vehicles. [1]

Premiums and Pricing

Pricing Structure

Overview of Premium Rates for Different Types of Insurance

While detailed premium rates are not readily available on their website, 24/7 Home Rescue emphasizes competitive pricing structures with various payment options, including 0% APR for new boiler installations. [1]

Comparative Analysis with Industry Averages

The company does not explicitly provide a comparative analysis with industry averages. However, they claim to offer competitive premiums and flexible payment options, making their offerings potentially attractive. [1]

Discounts and Special Offers

Available Discounts

24/7 Home Rescue offers a discount promise, assuring customers that they will beat their renewal quote from another provider or provide a £50 cash incentive if they cannot. [1]

Promotional Deals and Limited-Time Offers

Specific promotional deals or limited-time offers are not prominently mentioned on the website. However, the company often has special offers and discounts available, particularly for new customers. [1]

Customer Service and Support

Contact Methods

Available Customer Service Channels

• Phone: Customers can reach 24/7 Home Rescue through their sales line (0345 3192 247) for new inquiries and their customer service line (0345 3192 247). [2]
• Email: Customers can send inquiries to the company's email address: [email protected]. [4]
• Live Chat: For immediate assistance, a live chat feature is available on the website. [2]
• App: The 24/7 Home Rescue App allows customers to update their details, access documents, log claims, and contact the company. [2]

Availability of 24/7 Support and Multilingual Assistance

24/7 support is provided for emergencies and urgent issues. However, customer service hours for non-emergency inquiries are limited to specific times. [2]

Pros and Cons of 24/7 Home Rescue Insurance

Pros

Advantages of Choosing This Insurance Company

• Comprehensive Coverage: The company offers comprehensive coverage options for boilers and other household appliances, providing peace of mind for homeowners.
• Competitive Premiums: They provide competitive premium rates with flexible payment options, making their offerings potentially appealing to budget-conscious homeowners.
• Reliable Service: Customer testimonials suggest positive experiences with the company's reliable service and professional engineers. [1, 3]

Cons

Potential Drawbacks or Areas for Improvement

• Limited Information on Premiums: The lack of detailed information on premium rates on the website might be a drawback for some customers who prefer transparency in pricing.
• Customer Service Hours: Limited customer service hours for non-emergency inquiries might not be convenient for all customers who require support outside of specified times. [2]

Conclusion

Summary of the Main Points Covered in the Review

24/7 Home Rescue is a reputable company that provides a comprehensive range of heating services and insurance products. Their excellent rating on Trustpilot highlights their commitment to customer satisfaction. They offer comprehensive coverage options with competitive premiums, making them a viable option for homeowners seeking reliable heating solutions. The company's dedication to sustainability is reflected in their offering of green energy solutions like solar power and air source heat pumps, promoting environmental consciousness. [1, 3]

Recommendations on Who Would Benefit Most from the Company’s Insurance Offerings

This insurance is well-suited for homeowners who prioritize reliable and efficient heating systems. It is particularly beneficial for those seeking to reduce their carbon footprint by investing in renewable energy solutions. [1, 3]

Frequently Asked Questions about 24/7 Home Rescue Insurance

Answers to Common Questions About the Company’s Policies, Claims Process, and More

1. What types of insurance do you offer?

   24/7 Home Rescue offers boiler cover, appliance insurance, and car breakdown cover. [1, 3]

2. How do I contact customer service?

   Customers can contact 24/7 Home Rescue through phone (0345 3192 247), email ([email protected]), live chat on the website, or the 24/7 App. [2]

3. What is the process for filing a claim?

   Customers can log a claim online or through the 24/7 App. The company provides a 24-hour emergency helpline for urgent claims. [2]

4. Do you offer any discounts or special offers?

   Yes, 24/7 Home Rescue offers a discount promise where they will beat your renewal quote or give you £50 cash if they cannot. [1]

5. What are the key highlights of your company’s market position and reputation?

   The company has an excellent rating on Trustpilot, indicating high customer satisfaction. They provide comprehensive services and are committed to sustainability. [1, 3]

References

• [1] https://247homerescue.co.uk/
• [2] https://247homerescue.co.uk/contact-us/
• [3] https://247homerescue.co.uk/about-us/
• [4] https://www.reviews.io/company-reviews/store/247-home-rescue
• [5] https://find-and-update.company-information.service.gov.uk/company/09849245